3 days ago
Pune, IndiaSenior
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design integrations across enterprise technology ecosystems and multi-provider AI platforms.
- Troubleshoot and resolve incidents across critical business system components.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Manage incident and service request fulfillment processes.
- Document solutions, contribute to application support best practices, and share knowledge with team members.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Work independently as a subject matter expert and contribute to team discussions and problem solving.
Requirements
- At least five years of professional experience.
- At least three years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment.
- Familiarity with the ITIL framework and service management practices.
- Strong analytical and problem-solving skills.
- Ability to collaborate effectively and communicate with diverse stakeholders.
- 15 years of full-time education.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.