3 days ago
Pune, IndiaSenior
Responsibilities
- Design and deliver AI-driven solutions using Generative AI and Agentic AI to address business challenges, automate processes, and integrate intelligent insights into enterprise workflows.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate solution design and integration across enterprise technology ecosystems and multi-provider platforms.
- Provide application support by diagnosing and resolving incidents, service requests, and issues across critical business systems.
- Perform proactive monitoring and maintenance to support application reliability and performance.
- Communicate with stakeholders, provide issue-resolution updates, document solutions, and share knowledge with team members.
- Contribute to application-support best practices and participate actively in team discussions while working independently as a subject-matter expert.
Requirements
- At least 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management (ITSM).
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management and service request fulfillment processes.
- Familiarity with the ITIL framework and its application in service management.
- Strong analytical and problem-solving skills, with the ability to collaborate and communicate effectively with diverse stakeholders.
- 15 years of full-time education is required.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.