3 months ago
Responsibilities
- Lead development of custom systems, tools, and dashboards supporting R&D operations and the feature development lifecycle.
- Design, develop, and maintain bidirectional integrations among Jira, Zendesk, Salesforce, and other go-to-market and general-and-administrative systems.
- Build and maintain AI agents and internal tools that help leaders access data, draft technical requirements and designs, synthesize customer feedback, and align with strategic goals and OKRs.
- Design and build production-grade backend services and integration workflows in Python and TypeScript.
- Define API contracts, data models, and integration patterns emphasizing reliability, idempotency, and security.
- Write tested code with unit, integration, and end-to-end test coverage.
- Own observability, operational readiness, and production support for internal tools and data pipelines.
- Build maintainable React-based internal applications with strong user experience, accessibility, and performance practices.
- Use AI assistants and coding agents such as Claude Code for incident resolution, feature development, testing, investigations, and documentation.
- Create technical documentation for integrations, data models, and deployed systems.
- Build, maintain, and govern self-service analytics dashboards using Sigma and Looker Studio in partnership with the centralized analytics team.
Requirements
- At least 5 years of software industry experience, including designing and developing reusable backend and frontend libraries or experimentation platforms from scratch.
- Experience building API, webhook, and enterprise-system integrations using Python, Java, or similar programming languages, including low-code and full-code solutions.
- Strong SQL skills and experience with cloud data warehouses such as BigQuery, Snowflake, or Redshift.
- Experience with BI and data visualization tools such as Sigma, Looker Studio, Tableau, or Power BI.
- Hands-on experience building and deploying AI/ML-powered utilities or agents using LLMs such as OpenAI or Claude.
- Experience administering and customizing enterprise systems including Jira, Slack, Zendesk, Salesforce, and Aha!.
- Experience deploying systems using CI/CD practices and ensuring observability.
- Strong English communication skills and the ability to connect technical details with business outcomes.
- Experience collaborating cross-functionally with global engineering, product, design, and data analytics teams.
- Ability to independently drive complex initiatives through phased deliverables aligned with organizational goals and OKRs.
- Preferred: 3+ years of automation or operations experience in a high-growth SaaS or technology company.
- Preferred: familiarity with the modern data stack, including dbt, Airflow, Fivetran, or Segment.
- Preferred: experience building custom internal tools, AI agents, or web applications for business operations.
Benefits
- Full-time hybrid role based in Toronto with two days in the office each week and remote flexibility.
- 100% employer-paid medical insurance, subject to country and worker type.
- Paid time off, paid sick time, inclusive parental leave, holidays, and volunteer days off.
- RSU stock grants.
- Professional development and training opportunities.
- Virtual happy hours, free food, and team-building activities.
- Monthly cell phone stipend.
- Mental health support platform with therapy, coaching, and mindfulness resources for employees and covered dependents.
Tech Stack
Amazon RedshiftApache AirflowdbtGoogle BigQueryGoogle Cloud PlatformGraphQLJavaJavaScriptLooker StudioPythonReactSnowflakeSQLTypeScript
Categories
About Fivetran
Fivetran, the global leader in data movement, helps customers use their data to power everything from AI applications and ML models, to predictive analytics and operational workloads. The Fivetran platform reliably and securely centralizes data from hundreds of SaaS applications and databases into any cloud destination – whether deployed on-premises, in the cloud or in a hybrid environment. Thousands of global brands, including Autodesk, Condé Nast, JetBlue and Morgan Stanley, trust Fivetran to move their most valuable data assets to fuel analytics, drive operational efficiencies and power innovation.