about 4 hours ago
Melbourne, AustraliaEntry Level / Mid Level
Responsibilities
- Identify and implement solutions that improve our client’s support experience.
- Be proactive in containing and mitigating incidents to prevent further impact across the platform.
- Act as the go-to expert for early support on the Retail Energy platform.
- Deep dive into multiple data sources to uncover trends and support root cause analysis.
- Identify underlying technical issues and recommend necessary fixes or structural improvements.
- Work closely with Product and Engineering squads to resolve complex problems.
- Champion the incident management process by providing timely analysis and actionable fix recommendations.
- Leverage data-driven insights to improve operational performance.
- Automate manual workflows using Python, SQL, and AWS.
- Join the 24/7 on-call rotation to help maintain platform stability.
Requirements
- Strong problem-solving skills with the ability to investigate issues and define effective solutions.
- Experience in data analysis, including tools such as Databricks SQL and APIs.
- Experience or willingness to dive into AI tooling to increase automation.
- Knowledge of the Energy industry and supporting technologies.
- Technically aware with an understanding of modern and emerging technologies.
- High attention to detail and ability to work accurately under pressure.
- Able to manage competing priorities and adapt quickly in a fast-paced environment.
- Strong communication and interpersonal skills.
- A collaborative mindset with the ability to build effective working relationships.
- A proactive and curious approach with a passion for continuous improvement.
- Experience working on projects focused on delivering improvements.
Benefits
- Progressive leave policies including leave dedicated to personal moments.
- Annual discretionary bonus.
- Dedicated personal learning and home office budgets.
- Flexible working with 2-3 days in the CBD Melbourne office.
- 26 days holiday.
- Novated Leasing.
- Purchase Leave.