Cloud Technical Lead
SAS Institute1 day ago
Sydney, AustraliaStaff+
Responsibilities
- Own all technical aspects of hosted and remotely managed SAS application environments.
- Lead technical delivery from project kickoff through UAT and go-live for hosted and remotely managed services.
- Design and articulate SAS technical approaches and solutions aligned with clients’ business and technical needs.
- Act as the technical subject matter expert and primary technical contact for customers throughout the project lifecycle.
- Manage, monitor, and maintain container-based applications deployed in cloud container services.
- Provide post-go-live consultation for upgrades, renewals, migrations, and recurring complex incidents.
- Define technical requirements, scope, changes, deliverables, and mitigation plans to keep projects progressing.
- Improve system stability, monitoring, automation, operational efficiency, and customer experience.
- Respond to operational incidents and reported issues through documentation, automation, and knowledge management.
- Conduct knowledge transfer and mentor team members on customer engagements and key technologies.
- Collaborate with customers, project managers, analysts, developers, implementation teams, vendors, and global SAS teams.
- Provide feedback to product and service teams based on customer issues and advocate for enhancements.
Requirements
- Customer-facing technical role experience is required.
- Proven experience as a technical advisor or in technical operations is required; the posting does not specify a numeric minimum.
- Strong proficiency in Microsoft Azure is preferred; AWS or Google Cloud Platform experience is advantageous.
- Experience with hybrid or multi-cloud environments, DevOps processes and tools, SAS applications, hyperscalers, AI, Linux operating systems, and databases is expected.
- Familiarity with IT service management practices, including change, incident, and problem management, is required.
- ITIL certification is preferred.
- Excellent verbal and written communication skills and the ability to explain complex technical concepts to diverse audiences are required.
- Extensive experience driving software solutions involving multiple stakeholders and delivering high-quality results on time is required.
- A proactive, entrepreneurial, solution-focused mindset and the ability to drive outcomes are expected.
Benefits
- Hybrid work approach.
- Travel to client meetings and SAS offices when needed.
- Inclusive workforce and workplace culture with a focus on equitable opportunity.
Tech Stack
Categories
Solutions Engineering
About SAS Institute
SAS Institute builds analytics and AI software used by enterprises and governments to manage data, run statistical models, and deploy predictive applications. Its offerings span the SAS Viya cloud platform, industry-specific solutions, and consulting/training services, sold via licenses and subscriptions. Founded in 1976 and headquartered in Cary, North Carolina, SAS remains privately held and serves customers across finance, healthcare, and the public sector.