1 day ago
Hong Kong, Hong KongSenior
Responsibilities
- Lead production incident management and SEV1/SEV2 response in a follow-the-sun on-call rotation.
- Diagnose, triage, mitigate, and coordinate resolution of incidents across payment services, Kubernetes platforms, databases, messaging systems, and cloud infrastructure.
- Define and maintain SLOs, SLIs, error budgets, alerting standards, and operational readiness processes.
- Drive reliability improvements through automation, observability enhancements, capacity planning, performance tuning, and root-cause analysis.
- Strengthen architectural resilience, security posture, and operational maturity in PCI-DSS-regulated payment environments.
- Mentor junior engineers and promote resilience-by-design, blameless post-incident practices, and reduced operational toil.
Requirements
- 8+ years of hands-on experience in Site Reliability Engineering, Platform Engineering, DevOps, or Cloud Infrastructure roles supporting high-availability, mission-critical production systems.
- Strong expertise in AWS, Kubernetes/EKS, Terraform, PostgreSQL, Redis, Kafka, Linux, networking, and observability platforms such as Datadog, Prometheus, and Grafana.
- Deep understanding of distributed systems, high availability, disaster recovery, capacity planning, and microservices orchestration.
- Experience operating payment, banking, fintech, or other highly regulated systems with PCI-DSS, security, and uptime requirements.
- Strong knowledge of SLO/SLI design, error budget management, alert governance, and toil reduction.
- Ability to lead cross-functional incident response, troubleshoot complex distributed environments, and communicate fluently in written and spoken English.
- Based in Hong Kong or Shenzhen.
Benefits
- Competitive package.
- Dynamic and innovative team.
- Collaborative and inclusive working environment.
- Onsite role based in Hong Kong or Shenzhen.
Tech Stack
Categories
Site Reliability
About Kody
Kody builds an agentic commerce and embedded finance platform that unifies omnichannel payments, point-of-sale integrations, merchant portals, and business intelligence for businesses with physical locations. It monetizes through software subscriptions and payment processing fees. Founded in 2018 and headquartered in Sunnyvale, California, the privately held company targets multi-location enterprises in sectors like retail and hospitality across North America, Europe, and Asia Pacific.