6 days ago
Remote, IndiaStaff+
Responsibilities
- Set technical direction for platform observability, including metrics, logs, traces, events, instrumentation, SLOs, dashboards, alerts, and observability cost management.
- Own FinOps capabilities including cost allocation, showback, savings initiatives, commitment planning, unit economics, forecasting, and cloud cost guardrails.
- Own incident management processes, lead major incidents, run root-cause analyses, and improve MTTD, MTTR, repeat incidents, and on-call load.
- Build AI agents, self-healing automation, and guarded remediation workflows for incident detection and response.
- Own business continuity and disaster recovery strategy, including RTO/RPO targets, replication, backups, failover, failback, recovery environments, and DR drills.
- Write production-quality Go or Python for tooling, exporters, data pipelines, and automation.
- Partner with customer support and product engineering teams to improve monitoring, reliability, recoverability, and customer impact.
- Write design documents, review architecture, mentor engineers, and drive cross-team reliability and cost-aware improvements.
Requirements
- 10+ years of software engineering experience, including at least 4 years in platform, SRE, or infrastructure roles operating 24/7 SaaS systems at scale.
- Deep experience designing and operating observability systems with Datadog, Prometheus, Grafana, or OpenTelemetry, including instrumentation, SLOs, and trusted alerting.
- A measurable FinOps track record and experience with AWS Cost Explorer, CUR, Kubecost, or similar tools and commitment planning.
- Strong production coding skills in Go or Python for tooling and automation.
- Hands-on production experience with AWS, GCP, Terraform, and Kubernetes.
- Experience owning on-call and incident processes, leading major incidents, and running RCAs that produce lasting fixes.
- Experience building incident-response or remediation automation and hands-on experience with AI agents or LLM-based tools for root-cause analysis or auto-remediation.
- Experience designing and testing disaster recovery for production SaaS systems, including RTO/RPO targets, DR sites, replication, and failover drills.
- Software engineering experience and close collaboration with customer support teams to resolve issues and reduce customer impact.
- Staff-level influence across multiple teams without direct authority, plus clear communication with engineering, finance, and leadership.
- Bachelor's degree in Computer Science or a related field, or equivalent experience.
- FinOps Certified Practitioner or hands-on FinOps Framework experience is preferred.
- Preferred experience includes CloudHealth, Vantage, Cloudability, AWS Compute Optimizer, cost and usage data pipelines, in-house observability at scale, eBPF monitoring, continuous profiling, real user monitoring, vendor contract management, open-source contributions, writing, or conference talks.
Benefits
- Remote-first work arrangement within India.
- Participation in assigned on-call shifts is required.
- English is the primary language for internal business, interviews, and screening.
- Equal opportunity employer with a collaborative, supportive, and growth-oriented work environment.
Tech Stack
Categories
DevOpsSite Reliability
About JumpCloud
JumpCloud builds a unified open directory and IT management platform for organizations to manage user identities, devices, and access across Windows, macOS, Linux, and cloud resources. Its SaaS suite covers single sign-on, multi-factor authentication, Cloud RADIUS, LDAP/Active Directory integration, and server/device management for IT teams. Founded in 2012 and headquartered in Louisville, Colorado, the privately held company serves customers worldwide.