4 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Support Oracle Analytics customers, engineering teams, and release cycles in pre-production and production environments.
- Provide follow-the-sun 24x7 operational support and participate in on-call, after-hours maintenance, and weekend support as needed.
- Respond to incidents, troubleshoot complex service issues, drive mitigation to completion, and contribute to root-cause analysis and post-incident actions.
- Investigate existing application and service code to diagnose production issues, identify root causes, and support safe remediation.
- Build and improve operational tooling, automation, dashboards, monitoring, runbooks, knowledge documentation, and AI-assisted SRE tools.
- Develop scripts and services for monitoring, telemetry collection, capacity analysis, patching, remediation, and operational reporting.
- Analyze service health, workload patterns, CPU, memory, query activity, and capacity trends to identify reliability and scaling risks.
- Execute patches, hot fixes, upgrades, and maintenance activities.
- Partner with Development, Support, Product Management, and engineering teams to resolve service failures and outages.
- Improve CI/CD processes, deployment practices, operational readiness, and release supportability.
Requirements
- BS or MS in Computer Science or Engineering, or equivalent practical experience.
- Experience supporting cloud infrastructure, networking, applications, services, tools, and operational processes.
- Strong understanding of networking and TCP/IP fundamentals, including DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
- Linux/Unix system-administration experience covering process, memory, CPU, filesystem, and network troubleshooting.
- Experience developing, operating, or supporting cloud services and large-scale distributed applications in production.
- Ability to troubleshoot complex technical issues methodically, including investigating existing applications and code.
- Experience creating and maintaining technical documentation, runbooks, knowledge articles, and operational guides.
- Experience working in agile development and operational environments, with strong written and verbal communication skills.
- Preferred experience includes Oracle Analytics Cloud, Oracle Analytics Server, OBIS, BI Publisher, Oracle Database, Autonomous Database, MySQL, SQL Server, NoSQL technologies, OCI, AWS, Azure, GCP, Python, Bash, JavaScript/Node.js, Ansible, Java, Puppet, Chef, Git, containers, Kubernetes, microservices, REST APIs, Jira, and Confluence.
- Preferred experience includes two to four years operating large-scale, customer-facing web applications or cloud services and familiarity with Codex and Claude Code.
Benefits
- Competitive benefits include flexible medical, life insurance, and retirement options.
- Volunteer programs support employee community involvement.
- The role includes follow-the-sun 24x7 operational support, on-call participation, after-hours maintenance, and weekend support as needed.
Tech Stack
AnsibleAWSAzureBashChefGitGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMicrosoft SQL ServerMySQLNode.jsOracle DatabasePuppetPython
Categories
Site Reliability
About Oracle
Oracle builds database technology, enterprise applications, and Oracle Cloud Infrastructure for companies and governments. Its business spans cloud subscriptions, software licenses, and support services across ERP, HCM, CX, and industry suites, plus NetSuite. Founded in 1977 and headquartered in Austin, Texas, Oracle is a public company traded on the NYSE and serves global customers migrating and running critical workloads in its cloud.