Site Reliability Engineer II
JPMorgan Chase9 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Contribute to problem management through evidence collection, timeline building, root-cause analysis, and action items.
- Build and enhance health checks, data collection scripts, configuration validation, and other operational automation using Python, Shell scripting, and Ansible.
- Participate in incident management for network services, including monitoring, triage, troubleshooting, mitigation support, and escalation.
- Identify and eliminate operational toil through systems engineering and application-code improvements.
- Support and troubleshoot routing and switching, firewalls, load balancers, proxies, SD-WAN, SDA, and software-defined networking environments.
- Apply site reliability engineering practices, including reliability improvement, toil reduction, operational readiness, NFRs, FMEA concepts, observability, and SLO outcomes.
- Use and validate enterprise-authorized AI capabilities for incident triage, troubleshooting, post-incident analysis, runbook drafting, and identification of recurring reliability risks.
- Support adoption of SRE best practices and complete the SRE Bar Raiser Program.
Requirements
- Formal training or certification in site reliability concepts and 2+ years of applied experience.
- Experience or strong exposure to network operations and incident/problem management practices.
- Hands-on automation experience with Python and/or Shell and Ansible.
- Practical troubleshooting experience with routing and switching and at least one of firewalls, load balancers, or proxies.
- Working knowledge of enterprise-authorized AI capabilities for SRE workflows, including validation of recommendations and awareness of data sensitivity.
- Ability to assess AI-assisted operational recommendations for correctness and risk and apply controls supporting resiliency, security, and auditability.
- Experience maintaining cloud-based infrastructure.
- Familiarity with site reliability concepts, principles, practices, observability, white- and black-box monitoring, SLO alerting, and telemetry collection.
- Familiarity with containers or a common server operating system such as Linux or Windows.
- Emerging knowledge of continuous integration, continuous delivery, and related tooling.
- Preferred: exposure to Cisco ACI/Fabrics, CCNA or other vendor certifications, and experience in a financial institution environment.
About JPMorgan Chase
JPMorgan Chase provides consumer and commercial banking, payments, credit card, wealth management, and corporate and investment banking services to individuals, businesses, institutions, and governments. The public company (NYSE: JPM) earns revenue from interest, fees, trading, and asset management across operations in more than 100 markets. Headquartered in New York City with roots dating to 1799, it serves retail customers and prominent corporate and government clients through brands including Chase and J.P. Morgan.