Application Reliability Engineer (Ecommerce)

2 hours ago

Bengaluru, IndiaMid Level

Responsibilities

Collaborate with development teams to ensure observability requirements are met before production deployments.
Review and approve production deployment processes and conduct post-deployment sanity tests.
Provide Level 3 support for incidents escalated from Level 2 teams.
Troubleshoot incidents, determine whether development changes are required, and assign tasks to appropriate development teams.
Manage complex configurations and provide service-restoration solutions.
Participate in a 24x7 on-call roster after completing the onboarding period.
Conduct deep troubleshooting and root cause analysis after major incidents.
Analyze observability data and incident reports to identify weaknesses and propose reliability improvements.
Collaborate with cross-functional teams to implement eCommerce solution enhancements.

Bachelor’s degree in computer science, engineering, or a related field.
At least 4 years of experience in a reliability engineering role, preferably in eCommerce or SaaS environments.
Proficiency with Grafana, Akamai mPulse, and Dynatrace or similar monitoring tools.
Strong understanding of headless architecture and API integrations.
Experience with TypeScript and frontend technologies such as React.
Strong problem-solving, collaboration, and communication skills in English.
Understanding of commercetools is an additional advantage.
A development background and experience working in international, cross-functional teams are preferred.

Permanent hybrid position based in Bengaluru, Karnataka, India.
Flexible work policies, including core hours and options to work from home.
Ongoing training and opportunities for career and personal development.
Modern smart-office facilities with agile workspaces and areas for collaboration and networking.
International, dynamic, and inclusive working environment with additional benefits.

10,000+ employees