Sr Software Engineer
ServiceNow4 hours ago
Remote, India or Hyderābād, IndiaSenior
Responsibilities
- Design, build, test, and ship end-to-end ITSM and AI/ML solutions.
- Support and troubleshoot customer issues while driving root-cause analysis and fixes.
- Guide product enhancements using customer feedback and operational insights.
- Mentor junior developers on technical design, problem-solving, and engineering best practices.
- Develop domain expertise across the ITSM application and its AI features.
- Support forward-deployed customer engagements, including deployments, on-site troubleshooting, and customization guidance.
- Drive operational excellence through KTLO, incident response, and escalations.
Requirements
- At least 6 years of software engineering experience in backend, frontend, or full-stack development.
- Strong JavaScript/Node.js, React, and API integration skills.
- Hands-on experience with AI/GenAI or ML-driven features, such as LLM prompting, NLU, or classification models.
- Strong debugging and root-cause analysis skills.
- Comfort with customer interaction and support scenarios.
- Experience mentoring junior developers.
- Experience with Agile or sprint-based development.
- Preferred experience with ServiceNow platform development, Now Experience, and ATF.
- Preferred experience with Now Assist, Virtual Agent/NLU, or Predictive Intelligence.
- ServiceNow CAD or CSA certification, ITSM domain knowledge, and field-facing or customer-engagement experience are preferred.
Benefits
- Flexible or remote work persona in Hyderabad/APAC, depending on work-location eligibility.
- Regular employee position.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.