4 days ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$140k - $160k/yr
Responsibilities
- Translate customer problems and technical capabilities into partner-facing value stories, tailored demos, and practical next steps.
- Coach and enable partner SE teams on positioning, use cases, technical integration, demo delivery, and customer questions.
- Prepare partners for customer meetings, platform demos, QBRs, prospecting conversations, and active opportunities.
- Advise partner technical teams on integrating Pindrop APIs into CCaaS platforms and adjacent workflows.
- Create and configure partner demo tenants, sandboxes, and supporting CCaaS environments.
- Develop reusable demo scripts, use-case plays, talk tracks, setup guidance, and integration documentation.
- Identify demo and integration risks, coordinate with internal teams, and define practical paths forward without taking production ownership.
- Partner with Product and Engineering to convert recurring partner feedback and integration needs into actionable improvements.
Requirements
- At least 3 years of experience in sales engineering, partner engineering, solutions consulting, technical consulting, or a comparable customer-facing technical role in enterprise software.
- Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery.
- Strong facilitation and presentation skills.
- Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect, or similar ecosystems.
- Experience supporting or building API integrations in customer- or partner-facing environments.
- Working knowledge of JavaScript or Python sufficient to read, explain, and troubleshoot logic such as Lambda functions in Amazon Connect.
- Preferred experience in authentication, fraud prevention, bot detection, contact center technology, or enterprise security.
- Preferred hands-on experience building demo tenants or sandbox environments on CCaaS platforms.
Benefits
- Unlimited paid time off.
- Competitive compensation package with RSUs for all employees and eligibility for commission payments.
- Remote-first work environment with regular team off-sites, company-wide events, and intentional in-person gatherings.
- Health and welfare plans, including an employer-paid employee-only plan, HSA contributions, and vision and dental coverage.
- Paid parental leave for birth, adoptive, and foster parents, plus one year of diaper delivery for a newest family addition.
- Monthly phone and internet allowance.
- Enhanced fertility and GLP-1 benefits.
- Annual learning and development stipend.
- US base pay range of $140,000–$160,000 USD.
Tech Stack
Categories
Solutions Engineering
About Pindrop
Pindrop builds voice and digital identity verification and fraud detection software for enterprises, offering call center authentication, continuous risk scoring, and deepfake detection. Customers include major U.S. banks as well as insurers and healthcare providers. Founded in 2011 and headquartered in Atlanta, it is privately held and sells subscription software and services to global organizations.