Professional Services Engineer
Cyberhaven4 days ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$120k - $135k/yr
Responsibilities
- Lead implementation, configuration, integration, and deployment of Cyberhaven’s solution in client environments.
- Understand client technical requirements and create customized datasets and data loss prevention policies.
- Analyze log files, debug software, troubleshoot complex issues, and coordinate resolutions with Support, Engineering, and Operations.
- Collaborate with developers, project managers, and support staff to deliver solutions against required timelines.
- Deliver technical training to end users and advise clients on best practices and product adoption.
- Conduct progress updates, status meetings, post-implementation reviews, and client escalation management.
- Stay current with industry trends, emerging technologies, and Cyberhaven product developments.
Requirements
- At least 3 years of experience in Solutions Engineering, Delivery Management, or Professional Services with endpoint security experience in the cybersecurity and DLP space.
- Experience delivering complex technical solutions, preferably with endpoint security products and other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra/Digital Guardian, Trend Micro, Check Point, Next DLP, or Proofpoint.
- Knowledge of data classification methodologies and DLP policy definition.
- Ability to manage projects against strict timelines through prioritization and mitigation planning.
- Hands-on experience supporting and troubleshooting SaaS-based security or endpoint agent technologies, including software debugging.
- Knowledge of web technologies, APIs, data integration, system architecture, network protocols, and Google Cloud Platform.
- Practical knowledge of macOS and Windows ecosystems, including MDM, app management, terminal tools, SCCM, GPO, Intune, registry configuration, and PowerShell scripts.
- Knowledge of system software design involving services, drivers, and agents.
- Experience using and creating AI agents, including Claude Code, Glean, or Monday.
- Strong written and verbal communication skills and ability to work with diverse stakeholders.
- Bachelor’s degree in Computer Science or Engineering, equivalent advanced industry certifications, or 3+ years of experience in a similar role.
- Central or Eastern U.S. time zone preferred.
Benefits
- Candidate location preference is the Central or Eastern time zone.
- Cyberhaven is an equal opportunity employer committed to a diverse work environment.
Tech Stack
Categories
Solutions Engineering
About Cyberhaven
Cyberhaven builds an enterprise data security platform that traces data lineage and enforces policy to prevent loss and insider risk across endpoints, SaaS, and cloud. It sells software and SaaS subscriptions to security teams to replace or augment DLP and DSPM with real-time protection that adapts to workflow context, including human and AI agent activity. Founded in 2016 and headquartered in Palo Alto, California, the company is privately held.