about 3 hours ago
Sydney, AustraliaMid Level / Senior
H1B Sponsor
Responsibilities
- Serve as a trusted technical advisor throughout the customer lifecycle.
- Design and implement bespoke technical solutions and integrations.
- Act as a technical conduit between Braze and customer teams.
- Document solutions for future automation and deployment.
- Maximize customer adoption and retention through effective implementation.
- Engage with customers to understand their goals and technical requirements.
- Facilitate technical onboarding and complex integrations.
- Translate strategic solutions into actionable technical steps.
- Troubleshoot complex technical needs during implementation.
- Validate technical feasibility for product launches.
Requirements
- 3+ years of experience in a technical role such as Solutions Architect or Implementation Consultant.
- Strong technical experience managing complex customer environments.
- Proven track record of delivering high-impact technical engagements.
- Excellent communication and presentation skills.
- Experience working cross-functionally with various teams.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proactive and resourceful with a focus on continuous improvement.
- Exceptional technical depth in designing complex data architectures.
- Ability to manage multiple technical priorities under time constraints.
- Comfortable using AI tools to enhance workstreams.
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services including fertility benefits and equal paid parental leave.
- Professional development supported by career pathing and learning stipends.
- Curated in-office employee experience fostering community and innovation.
- Opportunities for community involvement and volunteerism.
- Supportive Employee Resource Groups.