2 months ago
Sydney, AustraliaSenior
Responsibilities
- Lead technical discovery for strategic opportunities and translate business goals into technical success criteria and evaluation plans.
- Design, scope, and execute enterprise proofs of concept with defined datasets, metrics, and timelines.
- Build lightweight prototypes, sample integrations, and demonstrations using Deepgram SDKs and APIs.
- Advise customers on architecture for accuracy, latency, scalability, cost, cloud, self-hosted, hybrid, and data residency requirements.
- Address APAC security and compliance topics, including regional privacy requirements.
- Triage and debug evaluation issues and coordinate with Product, Engineering, and Support to resolve them.
- Create reusable samples, reference architectures, runbooks, field guides, and other scalable technical assets.
- Partner with Account Executives, Customer Success Managers, Solutions Architects, Support, and partners on positioning, demonstrations, and technical validation.
- Support customer continuity through production launches, escalations, expansions, and post-sales activities when needed.
- Enable the regional field team and act as the primary pre-sales technical owner for strategic opportunities.
- Lead customer architecture workshops and convert recurring support or evaluation patterns into reusable accelerators.
Requirements
- At least 5 years of experience in Solutions Engineering or a similar customer-facing technical pre-sales role.
- Professional software engineering experience in at least one language such as JavaScript, TypeScript, Python, or Rust, with the ability to build production-used POCs and tools.
- Hands-on experience with modern cloud platforms, Docker, Kubernetes, networking fundamentals, and secure API design.
- Proven experience leading enterprise customer POCs and achieving technical wins.
- Clear written and verbal communication with technical and executive audiences.
- Experience with speech recognition, text-to-speech, voice quality analysis, or AI agents orchestrating LLMs is preferred.
- Familiarity with telephony and real-time media concepts including SIP, WebRTC, streaming, and WebSocket integrations is preferred.
- Experience with self-hosted and hybrid deployments, Helm-based installations, and production observability is preferred.
- Strong understanding of authentication, authorization, and APAC enterprise data residency reviews is preferred.
- Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi is preferred.
- Ability to travel within the APAC region for key customer milestones.
- Excellent written and spoken English and familiarity with APAC procurement, InfoSec, and data privacy expectations.
Benefits
- Remote across APAC with periodic regional meetups.
- Based in Australia and servicing the APAC region, with overlap across East Asia, Southeast Asia, and ANZ.
- Estimated regional travel of 10–20%.
- Collaboration across APAC, EMEA, and the Americas.
Tech Stack
Categories
Solutions Engineering
About Deepgram
Deepgram builds Voice AI infrastructure for developers, offering speech-to-text, text-to-speech, and voice agent tooling through real-time APIs and deployable on-prem software. Privately held and founded in 2015, the company is headquartered in San Francisco. Customers such as Twilio, Cloudflare, and Jack in the Box use its models to power production voice features; products include Nova-3 STT, Aura TTS, and a Voice Agent API.