1 day ago
Responsibilities
- Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function.
- Lead, coach, hire, and scale a high-performing Solutions Engineering team across global regions and core verticals.
- Operate as a player-coach by engaging in strategic deals while developing team capabilities.
- Support complex six-figure sales cycles with technical guidance, solution architecture, demonstrations, product evaluation support, and sales expertise.
- Serve as a trusted technical advisor and executive point of contact for large customers.
- Partner with Sales, Product, Marketing, Engineering, R&D, and Services on verticalized go-to-market motions and solution strategy.
- Lead discovery, design, and delivery of tailored technical solutions, including proof-of-concepts and business value assessments.
- Build reusable solution frameworks and industry-specific technical assets.
- Advocate for customer needs internally to influence product roadmap and prioritization.
- Represent the company and Solutions Engineering function in executive meetings and strategic events.
- Foster relationships with C-level stakeholders and translate AI product capabilities into business impact.
Requirements
- At least 5 years of pre-sales experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or related individual contributor.
- At least 3 years of experience leading technical pre-sales teams, including hiring, mentoring, and managing high-performing teams.
- Experience selling AI, data, or highly technical products is preferred.
- Demonstrated ability to deliver revenue results and accurate forecasts while developing and growing teams.
- Excellent communication and presentation skills.
- Ability to travel internationally approximately once per month.
- Ability to flex working hours to collaborate with teams in EMEA and APAC.
- Ability to work through ambiguity and pressure while solving challenging customer problems.
- Humility, curiosity, willingness to learn, and a passion for helping teammates and customers.
Benefits
- Hybrid working policy requiring employees to be in the office at least three days per week, with flexibility to work from home.
- Employees may be eligible for a corporate bonus program or sales incentive and Restricted Stock Units.
- Benefits and programs support health and wellbeing, family, time away from work, and financial security, with offerings varying by location.
Categories
Solutions Engineering
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.