Internal Systems Engineer (Applied AI)
Impact.comBase Salary
$140k - $160k/yr
Responsibilities
- Build AI-powered tools and agents for Customer Operations workflows.
- Consult with business stakeholders on AI possibilities, logic, prompts, and agentic workflow design.
- Build and maintain a shared agent platform with templates, approved patterns, deployment infrastructure, hosting, monitoring, and API connectivity.
- Develop internal software, integrations, automations, and custom Freshdesk widgets.
- Own the full lifecycle of internal applications, including building, hosting, monitoring, maintenance, and retirement.
- Turn successful business-led pilots into production-ready systems while preserving stakeholder input and creative control.
- Create AI evaluation, quality, safety, and regression-testing systems.
- Partner with and teach non-technical teams so they can build and operate agents through self-service tooling.
Requirements
- Proven experience building, hosting, and maintaining production applications and tools using languages such as Python or JavaScript/TypeScript.
- Deep experience working with REST APIs and connecting SaaS platforms to automate data flows and actions.
- Hands-on experience with LLM orchestration frameworks such as LangChain or LangGraph, MCPs, RAG pipelines, agentic workflows, DAG and linear flows, and human-in-the-loop systems.
- Experience designing and running LLM evaluations, including LLM-as-a-judge systems, accuracy and safety testing, and regression pipelines.
- Ability to design reusable templates, abstractions, and deployment patterns for self-service use by other teams and non-engineers.
- Ability to map complex operational workflows and understand interactions among tools, teams, and data flows.
- Ability to collaborate with and teach non-technical business stakeholders.
- Experience building custom Freshdesk applications or integrations, or working with comparable systems such as Zendesk or Jira.
- Background working with Customer Support, Customer Success, or Onboarding teams.
- Experience integrating with knowledge-base platforms such as GitBook or similar documentation sites.
- Experience taking automation projects from concept through deployment in a large, complex organization.
- Experience building internal platforms or developer tools for self-service use by other teams.
- Experience with monitoring and observability for AI systems in production.
- Self-directed, action-oriented approach to building and deploying internal applications.
Benefits
- Medical, dental, and vision insurance.
- Office-only catered lunch every Thursday, snack bar, and coffee.
- Flexible spending accounts and 401(k).
- Responsible PTO policy and flexible working environment.
- Up to 12 fully covered therapy or coaching sessions per year, dependent coverage, and monthly gym reimbursement.
- RSUs with a three-year vesting schedule, pending Board approval.
- Free Coursera subscription and PXA courses.
- Paid parental leave of 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
- Technology stipend for home-office setup and monthly internet allowance.
Tech Stack
Categories
About Impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.