Executive Director of Client Delivery
Toshiba Global Commerce Solutions - External12 hours ago
Responsibilities
- Lead client delivery execution for complex software implementations, integrations, deployments, upgrades, and production-readiness activities.
- Assess implementation feasibility, integration behavior, configuration impacts, environment dependencies, security considerations, deployment readiness, and operational risks.
- Explain technical implementation details, delivery impacts, risks, trade-offs, and timelines to customers and business stakeholders.
- Manage customer escalations, clarify solution behavior, and build confidence in delivery plans.
- Coordinate engineering, QA, architecture, DevOps, product, operations, support, services, and program teams around client priorities and commitments.
- Drive implementation planning, readiness reviews, technical risk management, issue tracking, release coordination, and client status communication.
- Provide hands-on technical guidance to validate implementation approaches, troubleshoot blockers, evaluate integration risks, and support customer confidence.
- Use delivery metrics, client feedback, defect trends, deployment outcomes, support data, and production-readiness indicators to improve predictability and quality.
Requirements
- Demonstrated practical technical understanding of software architecture, application design, integration patterns, deployment pipelines, databases, infrastructure, security, observability, and production support.
- Proven experience communicating directly with customers about technical implementations, trade-offs, escalations, and delivery execution.
- Strong experience coordinating cross-functional teams across engineering, QA, product, architecture, DevOps, operations, support, services, and program functions.
- Ability to balance client delivery leadership with hands-on technical engagement to assess risks, clarify direction, resolve blockers, and support customer confidence.
- Strong written and verbal communication skills for customer, senior leadership, and technical audiences.
- Strong understanding of implementation delivery, DevOps practices, quality engineering, release coordination, operational support models, production readiness, and continuous improvement.
- Preferred experience in customer-facing technology leadership supporting complex implementations, enterprise integrations, or mission-critical production systems.
- Preferred experience with enterprise software implementations in platform, retail technology, payments, commerce, cloud, or similarly complex environments.
- Preferred background in platform modernization, cloud migration, microservices, API strategy, mobile or edge computing, data platforms, or high-availability transaction systems.
- Preferred familiarity with deployment health, lead time, change failure rate, mean time to recovery, defect escape trends, customer-impacting incidents, and acceptance quality indicators.
- Preferred experience in regulated, security-sensitive, or high-availability environments where reliability, compliance, scalability, and customer confidence are critical.
Benefits
- Group medical, dental, and vision coverage.
- Employee Assistance Programs.
- Pre-tax spending accounts.
- 401(k) plan with company match.
- Company-provided life insurance.
- Pet insurance.
- Employee discounts.
- Paid holidays, paid vacation, and sick/personal days.
Categories
Solutions Engineering
About Toshiba Global Commerce Solutions - External
Toshiba Global Commerce Solutions builds retail point-of-sale and self-checkout systems, software, and peripherals for supermarkets, big-box, and specialty retailers. It sells integrated hardware, retail operating systems and middleware, and field services that install, maintain, and repair in-store technologies. Founded in 2012 and headquartered in Durham, North Carolina, it serves global chains; customers cited in job postings include Walmart, Kroger, Costco, Carrefour, Boots, and The Gap.