2 days ago
Base Salary
$130k - $181k/yr
Responsibilities
- Lead the design, development, and deployment of advanced contact center workflows and integrations.
- Translate complex business and technical requirements into scalable, high-performance solutions.
- Architect AI-powered omnichannel customer journeys and custom enterprise integrations.
- Work across Cisco on-premises and cloud contact center platforms.
- Integrate Cisco Contact Center solutions with enterprise platforms and backend systems.
- Guide customers through migration from legacy on-premises contact centers to Webex Contact Center platforms.
- Mentor engineering talent and contribute to intellectual capital and continuous improvement.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Systems, or a related technical discipline.
- 8+ years of experience in Contact Center consulting or engineering roles.
- Expert-level scripting skills with Cisco ICM Script Editor, Unified CVP Studio, and/or Webex Contact Center Flow Designer.
- Hands-on experience with both on-premises UCCE and PCCE and cloud Webex Contact Center and WxCCE platforms.
- Strong proficiency with SQL databases, REST/SOAP APIs, and JSON/XML data handling.
- Experience with Epic Systems EHR, Salesforce Service Cloud, or ServiceNow is preferred.
- Cisco certifications such as CCIE Collaboration or Cisco Certified Contact Center Specialist, or equivalent expertise, are preferred.
- Experience with Webex Connect, conversational AI agents, and natural language processing technologies is preferred.
- Experience developing custom Cisco Finesse gadgets and desktop workflow integrations using JavaScript APIs is preferred.
Benefits
- U.S. employees may receive medical, dental, and vision insurance, a 401(k) plan with Cisco matching, paid parental leave, disability coverage, and basic life insurance.
- Eligible employees may receive Cisco restricted stock unit grants.
- Benefits include paid holidays, floating holidays, birthday leave, year-end shutdown, personal wellness days, vacation or flexible vacation time, sick time, family emergency leave, and optional paid volunteer days.
- Non-sales employees may be eligible for annual bonuses subject to Cisco policies.
Tech Stack
Categories
Solutions Engineering
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.