24 hours ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Design, configure, develop, and support ServiceNow solutions across ITSM, ITOM, SPM, WSD, and EA modules.
- Build and maintain Business Rules, Client Scripts, UI Policies, Script Includes, Flows, and Workflows using Flow Designer.
- Develop and support integrations using REST/SOAP APIs, MID Server, and Integration Hub.
- Troubleshoot platform issues, performance bottlenecks, and defects.
- Translate business requirements into scalable technical solutions.
- Support platform upgrades, patches, and enhancements.
- Follow ServiceNow best practices and coding standards and maintain technical documentation.
- Provide L3 support and mentor junior P1/P2 team members as needed.
Requirements
- Requires 3 to 5 years of hands-on ServiceNow platform implementation and development experience.
- Strong knowledge of JavaScript, the ServiceNow data model, tables, CMDB basics, ACLs, roles, and the security model.
- Experience with at least two major ServiceNow modules, including ITSM, ITOM, SPM, WSD, or EA.
- Working knowledge of Agile/Scrum delivery models.
- Preferred: ServiceNow CSA, ServiceNow CAD, or two or more CIS certifications.
- Preferred: experience with enterprise-scale ServiceNow implementations and exposure to DevOps, ATF, or ServiceNow CI/CD pipelines.
Benefits
- UKG states that it provides real flexibility, dependable benefits, and a collaborative team environment.
- UKG is an equal opportunity employer committed to diversity and inclusion and provides disability accommodations during the application and interview process.
Tech Stack
JavaScriptSOAP
Categories
About UKG
UKG builds cloud software for human capital and workforce management—HR, payroll, timekeeping, and scheduling—sold as SaaS to mid‑size and large employers. Formed in 2020 by the merger of Ultimate Software and Kronos, it is privately held by Hellman & Friedman and has dual headquarters in Lowell, Massachusetts, and Weston, Florida. Its platform helps organizations handle pay, compliance, and workforce planning across industries.