1 day ago
Noida, IndiaSenior / Staff+
Responsibilities
- Coordinate, manage, and execute proactive and reactive maintenance activities requiring higher-level support.
- Support change-introduction impact analysis and execute standard configuration changes and application upgrades using SOPs and MOPs.
- Investigate, debug, and reproduce issues; provide fixes and workarounds; and verify changes to maintain software operability.
- Contribute to customer SLA and KPI attainment.
- Handle incident calls and bridges, providing stakeholders with progress, analysis, and resolution updates.
- Participate in the shift roster to cover operational needs.
- Perform patching, upgrades, troubleshooting, and maintenance throughout the software lifecycle.
Requirements
- Degree in Software Engineering or a similar field.
- 8–10 years of relevant experience.
- Solid Linux/Unix knowledge and scripting experience with technologies such as Shell, Python, or Ansible.
- Experience with container technologies such as Docker or Kubernetes.
- Ability to perform application configuration changes and regular upgrades using SOPs and MOPs.
- Knowledge of Grafana and Elasticsearch is a merit.
- Oracle database experience is a merit.
- Mobile commerce, online banking, or financial-sector IT experience is a merit.
- Knowledge of ITIL processes and service operations such as problem, event, and incident management is a merit.
- Background in service transition, including change and knowledge management.
- Fluent spoken and written English, strong communication and active listening skills, adaptability, collaborative teamwork, and problem-solving ability.
Benefits
- Opportunity to work on a financial-services platform used by hundreds of millions of people across Africa, the Middle East, and Latin America.
- Inclusive and diverse work environment with equal-opportunity employment commitments.
- Location: Noida, India.
- Shift-roster participation is required to cover operational needs.
Tech Stack
Categories
About Ericsson
Ericsson is a publicly traded telecommunications vendor that builds mobile network infrastructure (RAN, core, OSS/BSS), cloud platforms, and managed services for communications providers and enterprises. Founded in 1876 and headquartered in Kista, Stockholm, it supplies 5G systems to operators worldwide and owns Vonage, expanding network APIs and enterprise communications offerings.