10 months ago
Responsibilities
- Build the systems powering Intercom’s flagship AI products, primarily in the ML Python stack and occasionally across the Rails application.
- Work with ML Scientists to bring proof-of-concept code into robust, scalable production systems.
- Partner with product teams to shape effective AI-powered customer experiences.
- Contribute across ideation, prototyping, implementation, and testing.
- Participate in hiring, mentoring, and career development for other engineers.
- Raise technical standards for performance, reliability, and operational excellence.
Requirements
- 10+ years of experience shipping high-quality products.
- ML experience is not required, but strong software engineering skills and willingness to learn ML are expected.
- Demonstrated significant impact in prior work.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- Strong technical fundamentals and commitment to continued development.
- BSc in Computer Science, Mathematics, Statistics, or a related discipline.
- Previous experience in data analytics or a statistical role is a bonus.
Benefits
- Competitive salary and equity are offered, with compensation reviews.
- Weekday lunch, snacks, and a fully stocked kitchen are provided.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook or other suitable work equipment provided.
- Relocation support is available for employees moving to company offices.
- Hybrid work policy requiring at least three days per week in the office.
Tech Stack
Categories
ML EngineeringProduct Engineering
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.