Responsibilities
- Own the technical side of LATAM customer opportunities from discovery through close in partnership with sales teams.
- Lead technical discovery to understand customer requirements, architectures, pain points, and business goals.
- Recommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx products.
- Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support.
- Help customers evaluate Telnyx APIs, network capabilities, and communications infrastructure.
- Identify technical objections and collaborate with Sales, Product, and Engineering to resolve blockers.
- Support customer and partner integrations in real-world environments.
- Build lightweight prototypes and demos that demonstrate solutions to customer problems.
- Maintain deep knowledge of Telnyx's existing and future products and share customer feedback with Product and Engineering.
- Support customer meetings, partner conversations, trade shows, and regional events as needed.
Requirements
- At least 3 years of professional experience, including at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture.
- Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies.
- Ability to explain complex technical concepts to technical and non-technical audiences and translate business requirements into technical solutions and implementation plans.
- Strong presentation and product demonstration skills, with experience supporting technical discovery, evaluation, proof-of-concept, and closing stages alongside sales teams.
- Hands-on technical curiosity, ability to learn products quickly, business acumen, and ability to connect technical value to customer outcomes.
- Fluency in English plus Spanish and/or Portuguese.
- Based in São Paulo, Brazil or Mexico City, Mexico, with the ability to support LATAM customers and travel as needed.
- Preferred experience with CPaaS, UCaaS, CCaaS, SIP trunking, programmable voice, messaging, wireless, IoT, next-generation carrier technologies, AI integrations, Voice AI, conversational AI, machine learning, natural language processing, or AI-powered customer experience tools.
- Preferred experience building full-stack applications, working with modern programming languages and APIs, supporting cloud solutions, or working in telecom, software engineering, networking, storage, contact center, or technical support environments.
- Fluency across English, Spanish, and Portuguese is a strong plus.
Benefits
- Remote role serving Latin America, with the candidate based in São Paulo or Mexico City.
- Opportunity to work with telecom infrastructure, APIs, wireless connectivity, networking, real-time voice, messaging, and AI-powered automation.
- Travel to support customers, partners, trade shows, and regional events as needed.
- Opportunity to influence technical sales strategy and help expand Telnyx's LATAM presence.
Categories
About Telnyx
Infrastructure for real-time AI. Edge compute, voice AI agents, and global communications, all on one platform. We combine global telephony, dedicated AI infrastructure, and full customizability under one roof so you can design and deploy AI-powered agents that feel like part of your team. From low-latency voice streaming to scalable, multi-language support, Telnyx gives you everything you need to build real-time, intelligent voice experiences. Whether you’re enhancing customer support, automating outbound calls, or embedding voice AI into your product, Telnyx makes it easy to launch and scale with confidence. And you never have to worry about piecing together multiple providers or sacrificing performance. Build agile. Launch faster. Scale globally. All on one platform built for real-time engagement.