3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Develop AI-enabled features on ServiceNow using Now Assist, Virtual Agent, AI Search, App Engine Studio, Flow Designer, and IntegrationHub.
- Implement agentic patterns for workflow automation and developer assistance.
- Author prompts and evaluators, contribute to RAG strategies, and support testing frameworks.
- Collaborate with architects and product owners in agile pods, including sprint participation and code reviews.
- Apply Responsible AI principles and secure engineering practices.
- Configure and tune ServiceNow Virtual Agent, AI Search, and Now Assist capabilities.
- Develop integrations and work with ServiceNow data models, UI policies, Business Rules, and client scripts.
Requirements
- At least 5 years of experience.
- 15 years of full-time education.
- Strong fundamentals in JavaScript, REST APIs, and ServiceNow platform development.
- Familiarity with ServiceNow App Engine, Flow Designer, IntegrationHub, and Scoped Applications.
- Understanding of LLMs, prompt engineering, and evaluation metrics.
- Knowledge of Virtual Agent, AI Search tuning, and Now Assist configuration.
- Exposure to ServiceNow data models, UI policies, Business Rules, and client scripts.
- Awareness of SOAP/REST integration patterns, MID Server, and authentication mechanisms including OAuth and SAML.
- Basic understanding of RAG concepts, vector search, and orchestration frameworks.
- Strong collaboration, communication, problem-solving, attention to detail, adaptability, and continuous learning.
Tech Stack
JavaScriptSOAP
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.