2 months ago
Tokyo, JapanSenior
Responsibilities
- Advise strategic customers as a trusted technical partner and align solution strategy with business objectives, adoption, renewal, and expansion goals.
- Design, validate, and evolve scalable solution architectures; lead technical discovery, architecture reviews, and design workshops.
- Provide guidance on deployment models, integrations, scalability, performance, and security while identifying and mitigating technical risks.
- Support onboarding and major initiatives with implementation teams, partners, and customer resources, including technical oversight and escalation handling.
- Drive adoption and measurable customer value through roadmaps, operational readiness plans, success criteria, and resolution of technical or organizational impediments.
- Collaborate with Sales, Customer Success, Product, Support, Engineering, and delivery partners while sharing customer feedback and architectural best practices.
Requirements
- 8+ years of practical experience in technical consulting, solution architecture, or enterprise IT.
- Experience designing and operating complex enterprise environments.
- Direct customer experience in advisory, pre-sales, or post-sales technical roles.
- Ability to explain complex technical topics to technical and non-technical audiences and work independently with executive stakeholders.
- Strong problem-solving, communication, and relationship management skills.
- Preferred experience includes supporting large enterprise customers, working with cloud, identity, security, endpoint, and virtualization architectures, influencing without authority, and working in Customer Success, Architecture, or Professional Services organizations.
Categories
Solutions Engineering
