2 months ago
Responsibilities
- Lead end-to-end Zuora Billing architecture and complex product catalog design, including charge models and subscription lifecycle management.
- Configure custom workflows, integrations, error handling, mediation, data transformation pipelines, billing rules, rating logic, global multi-entity and multi-currency setups, reports, data sources, and billing performance improvements.
- Design, build, and support integrations between Zuora and Oracle ERP, tax engines, payment gateways, CRM, and data platforms.
- Own post-go-live production support, including P1/P2 incident management, root cause analysis, change and release management, operational stability, financial close, and compliance support.
- Lead full-lifecycle implementations from requirements through hypercare and provide governance and technical leadership.
- Mentor team members, ensure documentation and knowledge transfer, and represent Zuora architecture in cross-functional and executive design forums.
- Conduct design workshops, build prototypes for demonstrations, and lead cross-functional requirements sessions.
- Develop and execute system conversions and implementations.
- Manage KLO operations and stakeholder support, including daily activities, financial close, and reconciliations.
Requirements
- Strong knowledge of Zuora subscriptions, billing, product management, and pricing management.
- Expertise with the Zuora platform, objects, custom events, and Zuora workflows.
- Experience integrating Zuora with Salesforce, Oracle ERP, banks, payment gateways, and Avalara tax.
- Knowledge of developing and executing system conversions and implementations.
- Understanding of customer aging, AR-to-GL reconciliation, and month-end processes.
- Knowledge of change management and Agile methodologies.
- B.Tech or MBA graduate.
- Zuora Billing Solution Lead experience is desired.
Benefits
- Remote role based in India, specifically Karnataka, Tamil Nadu, Telangana, Maharashtra, or Delhi.
- Approximately 10% travel is anticipated.
- Generous time off, parental and wellness leave, healthcare, and a retirement savings program are offered, with offerings varying by location.
- Volunteering and donation efforts are supported.