4 months ago
Remote, Taiwan +3 moreStaff+
Responsibilities
- Lead, coach, hire, onboard, and develop the Customer Engineering team across Mainland China, Taiwan, and Hong Kong.
- Guide execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance.
- Partner with GTM and sales leadership on customer prioritization, technical pursuits, field plays, solution positioning, pipeline acceleration, and services opportunities.
- Review and improve technical account strategies, POCs, adoption plans, customer advisory engagements, and reusable technical playbooks.
- Support complex and strategic customer engagements requiring senior technical leadership.
- Connect technical recommendations to customer business outcomes, adoption milestones, platform maturity, expansion, and long-term value realization.
- Monitor customer patterns, adoption blockers, competitive insights, and product feedback and communicate them internally.
- Help draft customer solutions and Statements of Work.
- Oversee strategic Professional Services engagements, including delivery quality, project governance, resource coordination, milestone tracking, escalations, budget, timelines, and customer satisfaction.
Requirements
- Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting.
- Strong understanding of enterprise software, automation, AI, SaaS and cloud platforms, architecture, integrations, security, and deployment considerations.
- Experience across both pre-sales and post-sales customer motions.
- Proven ability to build or evolve a technical field function, including role definitions, engagement models, KPIs, and enablement.
- Commercial awareness and ability to support pipeline progression, technical wins, adoption, expansion, and retention.
- Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners.
- Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations.
- Experience overseeing or directly delivering Professional Services engagements through implementation and go-live, including governance, resource coordination, milestone tracking, and stakeholder management.
- Fluency in written and spoken Mandarin and English.
- Familiarity with GTM motions, solution plays, partner and pipeline generation strategies, and services go-to-market narratives.
- Strong judgment, communication, executive presence, and stakeholder management skills.
Benefits
- Flexible work arrangements may include hybrid, office-based, or remote work depending on business and role needs.
- Applications are assessed on a rolling basis with no fixed deadline, and the application window may close when a qualified candidate is selected.
- UiPath provides an inclusive workplace, equal opportunities, and reasonable accommodations for candidates on request.
Categories
Solutions Engineering
About UiPath
UiPath is a public enterprise software company that provides a robotic process automation and AI-powered automation platform for large organizations. Its products include tools to build, orchestrate, and run software robots, intelligent document processing, and process mining, delivered as cloud services and subscriptions. Founded in 2005 and headquartered in New York, it is listed on the NYSE, and serves global enterprises seeking to automate back-office and customer-facing workflows.