3 months ago
Responsibilities
- Lead, coach, hire, onboard, and develop the Customer Engineering team across Mainland China, Taiwan, and Hong Kong.
- Guide execution across demos, technical discovery, POCs, competitive positioning, solution design advisory, platform setup recommendations, and post-sales technical guidance.
- Partner with GTM and sales leadership on customer prioritization, technical pursuits, field plays, solution positioning, pipeline acceleration, and services opportunities.
- Review and improve technical account strategies, POCs, adoption plans, customer advisory engagements, and reusable technical playbooks.
- Support complex and strategic customer engagements requiring senior technical leadership.
- Connect technical recommendations to customer business outcomes, adoption milestones, platform maturity, expansion, and long-term value realization.
- Monitor customer patterns, adoption blockers, competitive insights, and product feedback and communicate them internally.
- Help draft customer solutions and Statements of Work.
- Oversee strategic Professional Services engagements, including delivery quality, project governance, resource coordination, milestone tracking, escalations, budget, timelines, and customer satisfaction.
Requirements
- Experience leading customer-facing technical teams such as Sales Engineering, Solution Consulting, Technical Account Management, Customer Engineering, or Technical Consulting.
- Strong understanding of enterprise software, automation, AI, SaaS and cloud platforms, architecture, integrations, security, and deployment considerations.
- Experience across both pre-sales and post-sales customer motions.
- Proven ability to build or evolve a technical field function, including role definitions, engagement models, KPIs, and enablement.
- Commercial awareness and ability to support pipeline progression, technical wins, adoption, expansion, and retention.
- Credibility with senior technical and business stakeholders, including executives, architects, automation leaders, and transformation owners.
- Ability to coach teams on demos, POCs, competitive positioning, technical storytelling, solution design, and customer advisory conversations.
- Experience overseeing or directly delivering Professional Services engagements through implementation and go-live, including governance, resource coordination, milestone tracking, and stakeholder management.
- Fluency in written and spoken Mandarin and English.
- Familiarity with GTM motions, solution plays, partner and pipeline generation strategies, and services go-to-market narratives.
- Strong judgment, communication, executive presence, and stakeholder management skills.
Benefits
- Flexible work arrangements may include hybrid, office-based, or remote work depending on business and role needs.
- Applications are assessed on a rolling basis with no fixed deadline, and the application window may close when a qualified candidate is selected.
- UiPath provides an inclusive workplace, equal opportunities, and reasonable accommodations for candidates on request.
Categories
Solutions Engineering
About UiPath
UiPath develops AI technology that mirrors human intelligence with ever-increasing sophistication, transforming how businesses operate, innovate, and compete. The UiPath Platform™ accelerates the shift toward a new era of agentic automation—one where agents, robots, people, and models integrate seamlessly to drive autonomy and smarter decision-making. With a focus on security, accuracy, and resiliency, UiPath is committed to shaping a world where AI enhances human potential and revolutionizes industries.