28 days ago
Manila, PhilippinesMid Level / Senior
Responsibilities
- Provide L2 application support for business-critical applications.
- Monitor application performance and respond to production issues.
- Investigate and troubleshoot incidents and service requests, including root cause analysis.
- Support release deployments, fixes, production implementations, testing, post-release validation, and production monitoring.
- Analyze logs, application errors, and database issues.
- Collaborate with developers, infrastructure teams, QA, and business stakeholders to resolve technical issues.
- Create and maintain technical documentation and support procedures.
- Participate in incident, problem, and change management processes.
Requirements
- Require 2–5 years of experience in Application Support, Production Support, Software Support, or .NET Development.
- Require experience with C#, ASP.NET, Web APIs or REST APIs, MS SQL Server, SQL troubleshooting, and production application support.
- Require exposure to incident management and problem resolution.
- Require familiarity with SDLC and Agile methodologies.
- Require strong troubleshooting, analytical, communication, and stakeholder management skills.
- Prefer experience with Azure DevOps, GitHub, Jira, ServiceNow, Oracle Database, Windows Server, IIS administration, Linux/Unix environments, monitoring tools, and production deployments and release activities.
Benefits
- Offers are contingent on successfully passing a credit check, criminal background check, pre-employment medical screening, and drug screening.
- Axos is an Equal Opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.
