2 months ago
Base Salary
$100k - $135k/yr
Responsibilities
- Understand EliseAI’s product, customer workflows, onboarding process, configuration settings, and client integrations.
- Provide responsive, professional, and empathetic customer support while diagnosing and resolving issues.
- Advise clients on best practices for configuring and interacting with the AI Assistant.
- Investigate product issues and root causes using SQL queries, logs, and other data sources.
- Document issue descriptions, reproduction steps, business impact, and relevant supporting materials.
- Communicate bug fixes to clients, confirm resolution, and share updates internally.
Requirements
- 0–3 years of experience in a similar role or field.
- Technical proficiency demonstrated through a computer science degree, bootcamp certificate, or previous work experience.
- Strong analytical, data-driven decision-making, problem-solving, and communication skills.
- Ability to explain complex technical concepts to technical and non-technical audiences and work through ambiguous problems.
- Customer-facing experience is a plus.
- Willingness to work in person at the office five days per week.
- Preferred experience with low-code or no-code tools such as Retool, advanced Google Sheets or Excel, DataDog or similar event-logging software, Tableau, and SQL queries.
Benefits
- Equity in the company.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave, commuter benefits, 401k benefits, fitness and home services stipend, unlimited vacation, and paid holidays.
- Collaborative in-office environment with an open floor plan, stocked kitchen, and all meals covered in the office.
- Relocation packages are provided.
- The role is fully in-office five days per week.
Tech Stack
DatadogSQL
Categories
Solutions Engineering
About EliseAI
EliseAI builds a conversational AI platform that automates customer interactions and back‑office workflows for housing and healthcare organizations. Its SaaS products handle leasing inquiries, resident communications, scheduling, and patient access, integrating with property‑management and clinical systems. Founded in 2017 and headquartered in New York, the privately held company sells to property operators and healthcare providers looking to reduce manual work and improve response times.