21 days ago
Base Salary
$100k - $135k/yr
Responsibilities
- Understand EliseAI’s product, customer workflows, onboarding process, configuration settings, and client integrations.
- Provide responsive, professional, and empathetic customer support while diagnosing and resolving issues.
- Advise clients on best practices for configuring and interacting with the AI Assistant.
- Investigate product issues and root causes using SQL queries, logs, and other data sources.
- Document issue descriptions, reproduction steps, business impact, and relevant supporting materials.
- Communicate bug fixes to clients, confirm resolution, and share updates internally.
Requirements
- 0–3 years of experience in a similar role or field.
- Technical proficiency demonstrated through a computer science degree, bootcamp certificate, or previous work experience.
- Strong analytical, data-driven decision-making, problem-solving, and communication skills.
- Ability to explain complex technical concepts to technical and non-technical audiences and work through ambiguous problems.
- Customer-facing experience is a plus.
- Willingness to work in person at the office five days per week.
- Preferred experience with low-code or no-code tools such as Retool, advanced Google Sheets or Excel, DataDog or similar event-logging software, Tableau, and SQL queries.
Benefits
- Equity in the company.
- Medical, dental, and vision premiums covered at 100%.
- Fully paid parental leave, commuter benefits, 401k benefits, fitness and home services stipend, unlimited vacation, and paid holidays.
- Collaborative in-office environment with an open floor plan, stocked kitchen, and all meals covered in the office.
- Relocation packages are provided.
- The role is fully in-office five days per week.
Tech Stack
DatadogSQL
Categories
Solutions Engineering
About EliseAI
Fixing housing and healthcare with agentic AI to improve how we live.