Senior Software Engineer 2 - Care Tools
The Farmer's Dog6 months ago
Base Salary
$205k - $240k/yr
Responsibilities
- Lead the end-to-end lifecycle of complex systems and features from planning through maintenance
- Build and maintain internal CRM, backend services, and AI integrations for Customer Care Advisors
- Translate Customer Care workflow pain points into AI-powered solutions and effective tools
- Improve team execution through processes, tools, on-call rotations, and engineering practices
- Collaborate with product managers, engineers, designers, Customer Care, Data Science, and business stakeholders
- Mentor teammates through knowledge sharing, feedback, code reviews, design reviews, and incident reviews
- Work across the TypeScript, Node.js, React, OpenAPI, and AWS stack while adopting new tools as needed
Requirements
- Strong full-stack engineering capabilities across frontend and backend development
- Ability to own products, software, and cross-functional teams end to end
- Experience leading projects with impact beyond the immediate team or domain
- Ability to mentor others through code reviews, knowledge sharing, and clear feedback
- Curiosity and commitment to improving systems and engineering practices
- Strong written communication and ability to communicate decisions, tradeoffs, and practices
- Willingness to work in an in-office environment
Benefits
- Dog-friendly office in SoHo
- In-office work culture
- Market-competitive compensation and equity packages
- Comprehensive healthcare, dental, and vision coverage
- Company-supported mental health benefits
- 12 weeks of paid parental leave
- Competitive 401(k) plan with company match
- Flexible PTO
- Discounted fresh food for employees' dogs
Tech Stack
Categories
About The Farmer's Dog
The Farmer’s Dog makes and delivers freshly cooked, personalized dog food for U.S. pet owners through a direct-to-consumer subscription. Founded in 2014 and headquartered in New York, it produces meals in-house and ships nationwide, with over 1 billion meals delivered. The privately held company also builds its own e-commerce, subscription, and fulfillment systems to manage pricing, billing, and orders.