11 hours ago
Hyderābād, IndiaMid Level
Responsibilities
- Design, code, enhance, customize, and configure software components and ServiceNow ITSM solutions.
- Troubleshoot and resolve complex technical issues in ITSM environments.
- Collaborate with cross-functional teams to understand requirements and deliver scalable software solutions.
- Maintain existing components to improve reliability and performance.
- Document development processes and solutions for team knowledge sharing.
- Participate actively in team discussions and independently contribute solutions to work-related problems.
- Support and guide junior team members.
Requirements
- At least 3 years of experience in ServiceNow IT Service Management (ITSM).
- Proficiency in ServiceNow ITSM is required.
- Strong knowledge of the software development life cycle and agile methodologies.
- Experience customizing and configuring IT service management platforms.
- Ability to troubleshoot and resolve complex technical issues within ITSM environments.
- Familiarity with scripting languages and integration techniques relevant to ServiceNow ITSM.
- 15 years of full-time education is required.
Benefits
- The position is based at the HDC3B - SEZ location.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.