Lead ServiceNow Developer

3 days ago

Hyderābād, IndiaSenior

Responsibilities

Develop, configure, and customize ServiceNow applications and modules.
Implement and support ITSM processes including Incident, Change, Problem, Request, and Knowledge Management.
Design and enhance Employee Center Pro portal experiences using UI Builder and Service Portal.
Configure and customize Service Operations Workspace functionalities.
Develop and support HRSD solutions including HR Case Management and Employee Workflows.
Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, and Flow Designer workflows.
Build and maintain third-party integrations using REST/SOAP APIs and IntegrationHub.
Participate in platform upgrades, release management, and instance maintenance.
Gather requirements and deliver technical solutions with architects, product owners, and business teams.
Follow ServiceNow best practices, coding standards, and governance processes.
Troubleshoot performance issues and provide optimization recommendations.

6–10 years of overall IT experience with strong ServiceNow development expertise.
Hands-on experience with ITSM, Employee Center Pro, Service Operations Workspace, and HRSD.
Strong experience with JavaScript, Glide APIs, Flow Designer, IntegrationHub, UI Builder, and Service Portal.
Experience with REST and SOAP integrations.
Good understanding of CMDB and the ServiceNow data model.
Experience with Agile/Scrum delivery methodologies.
Strong troubleshooting, analytical, communication, stakeholder management, collaboration, and problem-solving skills.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
ServiceNow Certified System Administrator and Certified Application Developer certifications are preferred; HRSD or ITSM implementation certifications are an added advantage.

10,000+ employees