1 day ago
Remote, United States or Mississauga, CanadaStaff+
Base Salary
$175k - $262k/yr
Responsibilities
- Define and govern SLOs, service-level indicators, error budgets, observability standards, and reliability practices across multiple teams.
- Own technical incident detection, response, escalation, post-incident review, and corrective-action closure.
- Lead capacity planning, performance engineering, failure-domain isolation, disaster recovery design, and resilience improvements.
- Design and implement operational automation, automated remediation, infrastructure-as-code, provisioning, deployment automation, and self-service tooling.
- Automate patching, scaling, certificate rotation, backup and restore validation, disaster recovery exercises, and security/compliance evidence collection.
- Measure and reduce operational toil using defined targets and reporting.
- Provide technical guidance, mentorship, design-review leadership, and escalation support without direct people-management responsibility.
- Plan, track, and deliver reliability and automation initiatives while coordinating with cross-functional teams, customers, and auditors.
- Participate in architecture, design, project-document review, budgeting, and customer-concern resolution.
Requirements
- Degree in Computer Science, Engineering, or a related field, or equivalent industry-related experience.
- 10+ years of experience in software engineering, systems engineering, or infrastructure operations, with progression into a principal or staff-level technical role.
- Experience informally leading teams, projects, or people to successful outcomes.
- Experience operating production SaaS at scale against formal availability commitments.
- Experience designing and implementing operational automation that measurably reduced manual effort or recovery time.
- Deep expertise in cloud infrastructure, distributed systems, reliability engineering, observability, incident management, and operational automation.
- Proficiency in at least one automation or systems language such as Python, Go, Bash, or Java.
- Experience with Linux administration, networking, identity and authorization fundamentals, software architecture, technical project management, and Agile environments.
- Preferred Azure certification, such as Azure Solutions Architect Expert or DevOps Engineer Expert.
- Preferred experience in regulated environments such as HIPAA/HITRUST, ISO 13485, or IEC 62304, plus medical imaging experience with DICOM or HL7.
- Preferred experience with service meshes, Kafka, relational and NoSQL data platforms, cybersecurity, chaos engineering, data engineering, or machine learning and artificial intelligence applied to operations.
Benefits
- Remote-first work-from-home culture with minimal travel of approximately 5%.
- Flexible vacation, paid leave benefits, health, dental, and vision insurance.
- 401k retirement savings plan, infertility benefits, tuition reimbursement, life insurance, and EAP.
- Participation in an on-call escalation rotation, including occasional work outside standard business hours.
Tech Stack
Categories
Site Reliability
About Merative
Merative builds data, analytics, clinical decision support, and medical imaging software for healthcare providers, health plans, employers, life sciences companies, and government social services. Its portfolio includes enterprise offerings such as Merge PACS and visualization, population health and social program management, and drug information content like Micromedex. Headquartered in Ann Arbor, Michigan, Merative became a standalone company in 2022 when IBM’s Watson Health business was acquired by Francisco Partners.