Global Software Support Engineer III - (E3)
Applied Materials4 days ago
Base Salary
$108k - $149k/yr
Responsibilities
- Manage customer expectations and software release issues while prioritizing requests for business units.
- Investigate and troubleshoot complex customer problems, systemic bugs, software failures, and performance issues.
- Collaborate with engineering, peer, and software test teams to improve product quality.
- Track software performance at customer sites and provide customer scenarios and use cases to test teams.
- Validate customer scenarios for key enhancements and interface with customers on requirements, prioritization, and schedules.
- Develop field-readiness and software-readiness checklists for new product introductions.
- Develop and deliver software training for field, laboratory, manufacturing, and junior engineers.
- Participate in after-action reviews, document work according to BKM practices, and manage multiple priorities.
Requirements
- Experience with Applied Materials equipment is expected.
- Demonstrated ability to solve complex problems and analyze information from multiple sources.
- Ability to self-manage priorities and workload while handling many competing priorities.
- Excellent written and verbal communication skills.
- Strong teamwork, attention to detail, curiosity, motivation, and focus on quality work.
Benefits
- Full-time regular employment with a supportive culture focused on learning, development, and career growth.
- Comprehensive benefits supporting employee health and wellbeing, with potential eligibility for bonus and stock award programs.
- Phoenix, Arizona location; travel required approximately 20% of the time.
- Relocation eligible.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.