Global Software Support Engineer III - (E3)
Applied Materials4 days ago
Base Salary
$108k - $149k/yr
Responsibilities
- Manage customer expectations and prioritize software-release requests for business units by platform.
- Investigate high-value customer problems, systemic bugs, and software failures independently.
- Troubleshoot complex software problems and collaborate with engineering and peer teams to improve product quality.
- Track software performance and quality at external customer sites and communicate customer scenarios to software test teams.
- Perform customer scenario validation for key enhancements.
- Interface with external customers on requirements analysis, prioritization, and scheduling.
- Coordinate early with product software development teams and develop field-readiness and software-readiness checklists for new product introductions.
- Develop and deliver software training for field technicians, laboratory technicians, manufacturing engineers, and junior engineers.
- Participate in after-action reviews to determine root causes and document work activities according to BKM practices.
Requirements
- Experience with Applied Materials equipment is required.
- Demonstrated conceptual and practical expertise in the relevant discipline and basic knowledge of related disciplines.
- Ability to solve complex problems using information from multiple sources and exercise independent judgment.
- Ability to manage multiple priorities, self-manage workload, and focus on the most important work.
- Excellent written and verbal communication skills, teamwork, curiosity, attention to detail, and a quality-focused approach.
Benefits
- Full-time regular employee position based in Phoenix, Arizona.
- Travel is required approximately 20% of the time.
- Relocation is eligible.
- Comprehensive benefits package, with potential eligibility for bonus and stock award programs as applicable.
Categories
Solutions Engineering
About Applied Materials
Applied Materials builds semiconductor and display manufacturing equipment and related materials engineering technologies used by chip and flat-panel makers. It sells capital tools, process technology, and lifecycle services and software to support high-volume wafer fabrication and display production worldwide. Founded in 1967 and headquartered in Santa Clara, California, the company is publicly traded on NASDAQ under the ticker AMAT.