3 months ago
Remote, United StatesMid Level
Base Salary
$150k - $180k/yr
Responsibilities
- Build and maintain the AI pairing pipeline, including its tooling, integrations, and workflows.
- Design and implement automated ticket generation that converts product signals, operational alerts, and customer feedback into sprint-ready engineering work items.
- Build developer tooling spanning local development, deployment, and observability.
- Create technical guardrails, review workflows, and quality gates for the non-engineer contribution program.
- Instrument Enablement tools and processes, measure their impact, and continuously improve them.
- Partner with engineers to understand pain points and identify high-leverage Enablement opportunities.
- Evaluate emerging AI developer tools and techniques for potential adoption.
Requirements
- At least 3 years of software engineering experience with strong fundamentals in backend systems, APIs, and automation.
- Hands-on experience building with LLMs, including prompt engineering, tool use, and evaluation of AI-generated output.
- Experience building internal developer tools, automation pipelines, or platform infrastructure.
- Strong programming skills; Go and/or Python experience is strongly preferred.
- Familiarity with AI developer tools such as Claude, Cursor, and GitHub Copilot.
- Experience integrating project management and engineering tools such as Jira, GitHub, or Linear is a strong plus.
- Ability to work in a fast-moving early-stage function with evolving scope and priorities.
- Strong communication skills and the ability to translate engineer requirements into well-designed tooling solutions.
Benefits
- Employer-paid health insurance for employees and eligible dependents.
- Profit Interest Units or incentive compensation.
- Unlimited vacation policy.
- 401(k) with company match.
- Short-term disability insurance.
- Group life and AD&D insurance.
- Supportive, diverse, respectful, and collaborative workplace culture.
- Remote workforce arrangement.
- Opportunities to support and educate Create A Loop students through computer science and career-access programs.
Categories
About Capacity
Capacity builds an AI-powered support automation platform for enterprises, offering virtual agents, agent assist, and workflow automation across chat, SMS, voice, email, web, and help desk tools. It sells its software as a SaaS subscription and has expanded via acquisitions (including Linc, SmartAction, LumenVox, Textel, Verbio, and YouCanBookMe). Founded in 2017 by David Karandish and Chris Sims within the Equity.com incubator, the company is headquartered in the St. Louis, Missouri area.