1 day ago
Base Salary
$128k - $204k/yr
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations, then drive hands-on adoption with users.
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Own deployment, adoption, optimization, customer success metrics, and ongoing outcomes for a strategic account.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, define success metrics and baselines, lead mission reviews and strategic planning, and iterate based on results.
- Capture customer insights and reusable patterns for Product and Engineering while identifying expansion opportunities with Sales.
- Maintain a consistent onsite presence of approximately 3–4 days per week and build trusted relationships with agency leadership and operational stakeholders.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products, writing integration logic, and delivering production-ready solutions.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to take ownership in ambiguous, fast-changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Former law enforcement or military experience is preferred but not required.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately 3–4 days per week in Albany.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.