Site Reliability Engineer - AI Infrastructure
Firmus Technologies17 hours ago
Singapore, SingaporeSenior / Staff+
Responsibilities
- Deploy, configure, and maintain GPU servers, storage servers, networking equipment, and software components in secure environments.
- Perform hardware diagnostics, system-functionality checks, firmware updates, and firmware-compliance troubleshooting.
- Assist with customer environment deployments involving bare-metal systems, HPC clusters, Kubernetes, and Slurm.
- Provide first-line onsite engineering support for hardware, network, software, and infrastructure incidents.
- Troubleshoot and escalate critical issues, participate in a 24/7 on-call rotation, and support the Global Operations Centre.
- Document incidents, resolutions, lessons learned, and operational procedures for team knowledge sharing.
- Communicate with GOC staff, HPC engineers, internal teams, stakeholders, and end users to resolve issues.
Requirements
- Bachelor’s degree in computer engineering, computer science, or a related technical field.
- 5–8 years of experience in field service technical areas.
- Strong understanding of server hardware, firmware lifecycles, Linux environments, hardware troubleshooting, and physical and system-level security standards.
- Experience with Bash or Python scripting.
- Familiarity with configuration management, CI/CD tools, workload managers, cluster software, and observability tools including Slurm, Kubernetes, NVIDIA BCM, Prometheus, Grafana, and ELK.
- Strong problem-solving, analytical, written, verbal communication, teamwork, and independent-working skills.
- Ability to perform hands-on site duties, meet site-access requirements, travel regularly, and spend extended periods away from the home base.
Benefits
- Full-time employment based in Singapore.
- Regular travel and site assignments, potentially involving extended periods away from the home base.
- Opportunity to work with founders and experts in AI infrastructure, energy systems, and next-generation compute.
- Early ownership and development opportunities in a founder-led, low-bureaucracy environment.
- Work on sustainable AI infrastructure designed to improve energy-grid efficiency.
Tech Stack
Categories
Site Reliability
About Firmus Technologies
Firmus Technologies builds energy‑efficient AI infrastructure, developing liquid‑cooled “AI Factory” data centers and operating a large‑scale GPU cloud for model training. The company sells capacity and services to developers, enterprises, education, and government customers, with a focus on energy and cost efficiency across Asia‑Pacific. Founded in 2019 in Australia, Firmus is privately held and headquartered in St Leonards, Tasmania.