Senior AI Support & Enablement Engineer
T. Rowe Price2 days ago
Base Salary
$87k - $185k/yr
Responsibilities
- Build, configure, and maintain enterprise AI connectors and integration points, including identity, access, APIs, Office plugins, and internal data sources.
- Implement and operate control-plane guardrails for agentic and autonomous capabilities, including identity, entitlement, data, action, memory, autonomy, logging, and evidence controls.
- Provide L1–L2 user support and L2–L3 technical support for platform defects, connector failures, and model or runtime issues.
- Deliver onboarding, training, how-to guidance, adoption support, knowledge-base articles, and technical runbooks.
- Support high-touch business groups, capture feedback, resolve issues, and escalate complex or high-priority concerns.
- Support Build-Operate-Transfer activities through technical discovery, build approaches, telemetry, readiness artifacts, and SSO/SCIM/RBAC or data-control setup.
- Execute license, access, provisioning, deprovisioning, group-based access, and vendor administration activities.
- Maintain logging, telemetry, and observability pipelines for monitoring, incident investigation, governance, and evidence requirements.
- Evaluate vendor features and connector requests for technical risk and contribute to vendor-specific control-adapter templates.
- Support platform retirement and decommissioning, including access disablement, integration shutdown, and data retention or deletion.
Requirements
- At least 2 years of experience in integration or platform engineering, identity and access engineering, or enterprise SaaS administration.
- Working knowledge of SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms.
- Experience or exposure integrating enterprise applications through APIs, API gateways, Microsoft Graph, or MCP-based tool and connector patterns.
- Familiarity with AI platform administration, including Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar platforms, with admin consoles, DLP, and compliance logging.
- Understanding of agentic AI risk concepts and control-plane or guardrail design.
- Familiarity with observability and logging tools and FinOps or usage reporting for SaaS or cloud platforms.
- Ability to create and maintain technical runbooks, architecture and control documentation, and registry or evidence artifacts.
- Comfort working as an L2/L3 support point and partnering with vendor support teams.
- Clear communication and a service-oriented approach when supporting senior business users.
- Experience in financial services or another highly regulated industry is preferred.
- FINRA licenses are not required and will not be supported for this role.
Benefits
- Hybrid work schedule with up to three days per week from home.
- Annual bonus eligibility and competitive compensation.
- Generous retirement plan.
- Health and wellness benefits, including online therapy.
- Paid time off for vacation, illness, medical appointments, and volunteering days.
- Family care resources, including fertility and adoption benefits.
Categories
About T. Rowe Price
T. Rowe Price is a global asset manager that designs and distributes mutual funds, ETFs, separate accounts, and retirement solutions for individuals, financial advisors, institutions, and plan sponsors. It earns management and advisory fees for actively managed equity, fixed income, and multi-asset strategies, and also provides subadvisory services and brokerage. Founded in 1937 and headquartered in Baltimore, it is a public company listed on Nasdaq under the ticker TROW.