Systems Engineer, Senior - Observability

2 months ago

Somerville, MA, USASenior

Base Salary

$94k - $137k/yr

Responsibilities

Deploy, configure, optimize, and maintain Dynatrace and Cisco ThousandEyes observability platforms.
Build dashboards, alerts, management zones, tagging rules, synthetic tests, and network-path tests.
Develop Terraform configuration-as-code using Azure DevOps repositories and pipelines, with a planned transition to GitHub Enterprise.
Create and maintain custom Dynatrace extensions and implement observability for Azure DevOps frameworks and CI/CD pipelines.
Onboard applications and infrastructure through instrumentation, monitoring configuration, and data validation.
Automate alerting and remediation workflows to improve mean time to resolution and service uptime.
Establish observability standards with application, cloud, network, and security teams.
Create documentation, operational guidance, and best practices; mentor team members and support technical outcomes.
Participate in an on-call rotation for observability platform health and incident response.

Bachelor’s degree in Computer Science or a related field, or relevant experience in lieu of a degree.
5–7 years of experience as a systems engineer or in a related technical engineering role.
Hands-on Dynatrace experience covering application performance monitoring, infrastructure monitoring, real user monitoring, and Dynatrace Query Language.
Experience with Cisco ThousandEyes for synthetic testing, path visualization, and internet or wide area network performance monitoring.
Experience using Terraform and the Dynatrace Terraform provider for configuration-as-code.
Experience with Azure DevOps source control and pipelines; familiarity with GitHub Enterprise is helpful.
Strong Python and JavaScript programming skills for automation, custom telemetry, and tooling.
Experience developing custom Dynatrace extensions and implementing observability for Azure DevOps and CI/CD pipelines.
Foundational knowledge of applications, servers, storage, and networks, plus strong troubleshooting skills across metrics, logs, and traces.
Clear communication, cross-team collaboration, vendor coordination, and mentoring abilities.
Preferred: PowerShell, Splunk, Microsoft SCOM, SiteScope, Nagios, Monaco, Dynatrace Grail, Dynatrace or Azure certifications, and familiarity with Site Reliability Engineering practices.

Full-time Monday–Friday schedule during Eastern business hours with 40 scheduled weekly hours.
Hybrid work model with on-site work at local Mass General Brigham sites weekly or monthly as business needs require.
Required on-call rotation, typically one week at a time, supporting platform health and incident response.
Periodic in-person stakeholder and team meetings; remote work requires a stable, secure, compliant workstation and Microsoft Teams participation using MGB-provided equipment.
Comprehensive benefits, career advancement opportunities, differentials, premiums, bonuses as applicable, and recognition programs.

10,000+ employees