Senior Software Developer
Jade Global4 months ago
Pune, IndiaSenior
Responsibilities
- Design, develop, implement, and support ServiceNow solutions across ITSM, ITOM, CMDB, SecOps, GRC, and SPM.
- Build and customize Incident, Problem, Change, Request, Service Catalog, Discovery, Service Mapping, and CMDB modules.
- Develop integrations using REST, SOAP, IntegrationHub, MID Server, scripted APIs, and import sets.
- Create and maintain CMDB data models, CI relationships, reconciliation rules, data certification, and governance controls.
- Configure ITOM capabilities including Discovery, Event Management, Service Mapping, and operational intelligence.
- Implement SecOps and GRC solutions covering vulnerability response, security workflows, risk, controls, compliance, and audit support.
- Develop SPM workflows for demand, project, portfolio, resource, and strategic planning management.
- Write and maintain ServiceNow scripts, business rules, script includes, client scripts, UI policies, and Flow Designer automations.
- Troubleshoot production issues, perform root cause analysis, and deliver defect fixes and enhancements.
- Collaborate with architects, analysts, testers, business users, and other stakeholders to translate requirements into technical solutions.
- Support releases, UAT, deployments, documentation, and post-go-live hypercare.
- Ensure solutions follow ServiceNow best practices, security standards, and performance guidelines.
Requirements
- 5 to 8+ years of overall ServiceNow development experience.
- At least 3+ years of strong hands-on experience in enterprise ServiceNow implementations.
- Strong hands-on experience with ServiceNow customizations, platform development, ITSM, and core modules.
- Strong experience with ServiceNow integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
- Good understanding of ITOM, including Discovery, CMDB, Service Mapping, and Event Management.
- Strong CMDB knowledge covering CI lifecycle, relationships, governance, and data quality.
- Working knowledge of SecOps, Vulnerability Response, Security Operations workflows, GRC, risk, compliance, controls, and audit support.
- Exposure to SPM modules including demand, project, portfolio, and resource management.
- Strong JavaScript and ServiceNow server-side and client-side scripting skills.
- Experience with Flow Designer, Workflow, catalog development, and automation.
- Strong understanding of ITIL and enterprise service management concepts.
- Excellent analytical, communication, and stakeholder management skills.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Preferred certifications include ServiceNow CSA, CAD, CIS-ITSM, CIS-ITOM, CIS-CSM, CIS-RC, or other relevant certifications.
- Preferred experience includes Agile/Scrum delivery, DevOps, source control, ATF, release management, enterprise implementations, performance tuning, security hardening, and platform governance.
- Experience with CMDB data certification and health management, ServiceNow architecture and instance governance, API troubleshooting, incident-driven support, operational excellence, and large transformation programs is preferred.
Tech Stack
JavaScriptSOAP
Categories
About Jade Global
Jade Global provides IT consulting, systems integration, and managed services for enterprises, covering cloud transformation, ERP/CRM modernization, data and analytics, integration, and automation. It implements and supports platforms from Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, and Boomi. Privately held and founded in 2003, the company is headquartered in San Jose, California and serves customers across North America, Europe, and APAC.