Manager, Solutions Engineering (Loyalty Solutions)
Mastercard1 day ago
Singapore, SingaporeStaff+
Responsibilities
- Act as the technical subject matter expert for Mastercard’s loyalty product suite in partnership with Loyalty Sales Specialists.
- Lead product demonstrations and client technical discovery sessions.
- Provide technical responses to RFIs and RFPs, consultations, sales calls, and customer meetings.
- Identify integration points and clarify customer requirements through technical questioning.
- Design and document effective solutions while proactively addressing technical roadblocks.
- Coordinate stakeholder alignment and approval for proposed solutions, level of effort, and product readiness.
- Ensure seamless transition and handoff from pre-sales to delivery.
- Partner with Product teams to capture customer insights and competitive intelligence and inform go-to-market execution and product strategy.
Requirements
- Knowledge of rewards, marketing, and/or loyalty platforms.
- Experience working with financial institutions and/or performance-based marketers.
- Strong critical-thinking, problem-solving, and solution-design skills.
- Excellent oral and written communication skills and comfort engaging with senior leaders, product managers, technical teams, and large audiences.
- A combination of technical competence, business skills, and a consumer marketing mindset.
- Technical background with understanding of web technology, APIs, and security.
- Experience working with product and/or engineering teams is a plus.
- Experience working across multiple geographic markets and understanding of market-entry and expansion considerations.
- Willingness to travel and ability to work effectively in fast-paced, changing environments.
Categories
Solutions Engineering
About Mastercard
Mastercard builds and operates a global payments network used by banks, merchants, fintechs, and governments, offering card processing, real-time payments, tokenization, and fraud/risk services. It generates revenue from transaction processing and assessment/service fees across more than 200 countries and territories. Founded in 1966 and headquartered in Purchase, New York, Mastercard is a public company listed on the NYSE (ticker: MA).