Associate Technical Consultant
Salesforce1 day ago
Milan, ItalySenior
Responsibilities
- Evaluate and implement technical Salesforce solutions for customers.
- Design and develop front-end, back-end, and integration solutions, including enterprise integrations using middleware tools and platforms.
- Create application and technical design documents aligned with Salesforce best practices and enterprise architecture standards.
- Provide guidance on solution architecture, application and integration development, environment management, testing, and Salesforce Platform education.
- Troubleshoot customer implementation issues, proactively manage risks, and drive issues through resolution.
- Manage customer expectations and negotiate solutions with customers and third-party partners.
- Build relationships with internal and external business partners and contribute to broader customer success and growth goals.
- Travel regionally and occasionally internationally based on customer needs.
Requirements
- At least 5 years of experience in IT.
- Hands-on technical and solution implementation experience in a relevant software domain, including coding in object-oriented languages.
- Ability to analyze, design, and optimize business processes through technology and integration.
- Ability to support customers and project members in evaluating and deploying emerging technology.
- Ability to work independently and as part of a distributed team.
- Ability to learn new technologies, with strong presentation, communication, and facilitation skills.
- A degree or equivalent relevant experience; equivalent experience may include leadership, military, volunteer, or work experience.
- Proficiency in both English and Italian.
- Strong background in object-oriented programming, such as Java, and understanding of REST/SOAP API design, microservices, and event-driven architectures.
- Preferred Salesforce certifications and experience with the Salesforce Platform or other CRM products.
- Preferred experience with Salesforce Revenue Cloud or billing and revenue products such as Conga, CloudSense, or Zuora.
- Preferred experience in a senior consulting or technical lead role with matrix teams at a top-tier consultancy or system integrator.
- Familiarity with AI-assisted development tools is preferred.
Benefits
- Extended onboarding with formal certification, internal training, knowledge transfer, hands-on experience, and close collaboration with consultants, architects, and project managers.
- Access to additional benefits and a possible incentive component tailored by grade level.
- Regional and occasional international travel may be required.
- The typical base salary range is EUR 40,000 to EUR 55,000 annually.
Tech Stack
JavaSOAP
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.