13 days ago
Remote, Italy or Milan, ItalySenior
Responsibilities
- Design end-to-end solution architectures for enterprise AI agent deployments across customer systems.
- Build and configure integrations using platforms, APIs, authentication patterns, and data transformation logic.
- Collaborate with Forward Deployed Engineers and internal teams on complex integration scenarios.
- Test architecture, integration reliability, and AI agent performance under real-world conditions.
- Scope deployments and provide strategic architecture advice and execution support to customers and partners.
- Translate customer requirements and workflows into LLM prompts, conversational flows, and structured agent behavior.
- Fine-tune conversational flows and voice output using SSML, lexicons, and regex.
- Document best practices, product capabilities, and implementation guidance for internal and external audiences.
Requirements
- At least 3 years of experience in enterprise customer-facing solution architecture, systems architecture, or enterprise integration roles.
- Strong systems thinking and experience solving complex technical problems across multiple systems and data sources.
- Experience with complex SaaS implementations at scale, including CRMs, ERPs, contact center platforms, and ticketing systems.
- Proficiency with REST API design, JSON/XML data structures, API testing tools such as Postman, and OAuth, API key, and JWT authentication.
- Experience reading enterprise SaaS API documentation and applying data transformation and field-mapping logic.
- Strong analytical, critical-thinking, risk-assessment, problem-solving, project-management, and stakeholder-management skills.
- Ability to translate customer requirements into LLM prompts and conversational flows and use A/B testing to assess agent performance.
- Fluency in Italian and English.
- Prior conversation design, prompt engineering, chain-of-thought, few-shot learning, or A/B testing experience is preferred but not required.
Benefits
- The company offers ownership, direct feedback, fast execution, and meaningful contribution from day one.
- The role supports enterprise conversational AI deployments for global customers at scale.
- Parloa is committed to equal opportunity and data protection, including GDPR and ISO 27001 compliance.
Tech Stack
Postman
Categories
Solutions Engineering
About Parloa
Parloa builds an enterprise platform to design, deploy, and manage AI voice and chat agents for customer service across telephony and digital channels. It sells its software as SaaS and in customer-controlled environments, integrating with contact center systems and automating conversations, routing, and transactions. Founded in 2018 and headquartered in Berlin, the privately held company serves global brands including Booking.com, Allianz, SAP, TUI, and HealthEquity.