Responsibilities
- Support pre-sales solution design, scoping, and estimation for assigned enterprise accounts.
- Design and implement scalable Sprinklr platform solutions, including CCaaS implementations.
- Analyze business and technical requirements and create enterprise architectures, low-level designs, and architectural blueprints.
- Advise customers and stakeholders on solution approaches, technical decisions, risks, and business-aligned roadmaps.
- Create design artifacts and security compliance documentation.
- Enforce Sprinklr configuration best practices, instance-health standards, UAT protocols, and sandbox protocols.
- Support project delivery, operational oversight, and transition to customer success teams.
- Share best practices, industry use cases, and lessons learned to improve customer experience.
- Maintain account-level awareness of Managed Services initiatives and strategic customer engagements.
Requirements
- 8+ years of experience in architecture and consulting roles focused on complex CCaaS or digital transformation.
- Experience implementing and integrating Sprinklr products and solutions.
- Experience with telco, call-center networks and infrastructure, SaaS, cloud enterprise architecture, and ideally Fortune 500 customers.
- Experience with telephony, networking, databases, core data design, security, and integrations.
- Experience working with functional business leaders to define objectives, roadmaps, and outcome-focused requirements.
- Expert understanding of call-center technology, CPaaS, CCaaS, workflow platforms, and customer-experience systems including CFM, CRM, and CSM.
- Proficiency with data exchanges, REST and SOAP APIs, and webhooks.
- Familiarity with SAML, SSO, and OAuth authentication patterns.
- High-level knowledge of relational databases and MongoDB.
- Full understanding of software development lifecycle best practices.
- Fluent English and mandatory Italian language skills.
- Strong teamwork, proactive behavior, and willingness to take on new challenges.
Benefits
- Voluntary healthcare coverage for employees and families where applicable.
- Paid time off for rest and personal wellbeing.
- Access to an open mentoring program.
- Based in Milan, Italy, with expected work on customer premises three days per week.
Tech Stack
Categories
About Sprinklr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises — including Microsoft, P&G, Samsung, and 60% of the Fortune 100 — rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.