Sr. Software Engineer, Site Reliability
Bloomerang2 hours ago
Remote, United StatesSenior
Base Salary
$115k - $150k/yr
Responsibilities
- Own complex production support escalations and ticket triage through hands-on troubleshooting and resolution.
- Partner with Software Engineering to identify root causes, reliability risks, defects, and permanent solutions.
- Lead incident response from triage and mitigation through recovery, root cause analysis, and blameless post-incident reviews.
- Build observability using metrics, logs, traces, dashboards, actionable alerts, and synthetic monitoring.
- Define and mature SLIs and SLOs measuring system reliability and customer experience.
- Reduce operational toil through automation, tooling, process improvements, and permanent fixes.
- Use AI-assisted tools and source code repositories for triage, troubleshooting, code analysis, automation, and technical investigation.
- Participate in a rotating on-call schedule, primarily during business hours, with limited after-hours and weekend support.
Requirements
- Hands-on Site Reliability Engineering experience applying software engineering practices to production reliability and helping establish or mature SRE practices.
- Strong knowledge of SLIs, SLOs, error budgets, observability, automation, and toil reduction.
- Experience building monitoring, dashboards, alerts, and telemetry with tools such as Honeycomb, New Relic, Grafana, CloudWatch, or Kibana.
- Experience with production incident management, root cause analysis, blameless post-incident reviews, and corrective-action follow-through.
- Strong programming and scripting skills for troubleshooting application code and building automation and operational tooling.
- Strong SQL and relational database skills for production troubleshooting and safe data correction; PostgreSQL experience is preferred.
- Strong code literacy and debugging skills, including navigating unfamiliar codebases, understanding application flow, reviewing code and change history, and identifying reliability issues.
- Experience troubleshooting cloud-hosted applications using source code, logs, APIs, telemetry, event streams, and databases.
- Comfort navigating application stacks across PHP, .NET, and Node.js; deep expertise in each is not required.
- Demonstrated experience using AI-assisted tools in day-to-day engineering workflows.
- Strong communication and collaboration skills across Software Engineering, Product, Support, DevOps, and other technical teams.
Benefits
- Health, vision, and dental insurance options plus 24/7 access to HealthiestYou healthcare services.
- 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave.
- 401k matching.
- Company-provided equipment shipped to the employee.
- Permanent, full-time, fully remote work within the U.S. and select Canadian provinces; Indianapolis employees may work from company headquarters.
- No visa sponsorship or relocation assistance is offered.
Tech Stack
Categories
Site Reliability
About Bloomerang
Bloomerang is the Giving Platform built for purpose, trusted by 24,000+ nonprofits to raise more funds, retain more supporters, and create lasting change. By unifying fundraising, CRM, and volunteer management in one easy-to-use platform, Bloomerang gives organizations a complete view of every supporter and the tools to build stronger relationships. Backed by expert support and a team passionate about nonprofit success since 2012, Bloomerang is more than software—it’s a growth partner for missions that matter. Learn more at bloomerang.com.