1 day ago
Hyderābād, IndiaSenior
Responsibilities
- Translate client requirements into differentiated, scalable, and deliverable ServiceNow ITSM solutions.
- Design and implement complex solutions aligned with client goals and organizational standards.
- Collaborate with sales pursuit, delivery, technical, and business teams on solution strategy and key decisions.
- Design and deploy IT service management workflows and processes.
- Integrate ServiceNow solutions with other enterprise systems.
- Analyze business requirements and convert them into technical architectures.
- Troubleshoot and resolve ServiceNow platform issues to maintain service continuity.
- Act as a subject matter expert, manage team performance, and provide solutions across multiple teams.
- Mentor junior team members and evaluate emerging technologies and industry trends.
Requirements
- At least 7.5 years of experience in ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management, including designing and deploying ITSM workflows and processes.
- Experience integrating ServiceNow with other enterprise systems.
- Ability to analyze complex business requirements and design scalable technical architectures.
- Experience troubleshooting and resolving ServiceNow platform issues.
- Strong communication skills for explaining technical concepts to diverse audiences.
- 15 years of full-time education.
- ServiceNow Architect experience with E-bonding experience.
Benefits
- The position is based at the employer's Hyderabad office.
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.