Technical Consultant (Must have experience with System Integrations, AI, Restful APIs & React.JS) México, Remote
EllucianResponsibilities
- Investigate and resolve defined to moderately complex application and technical issues using structured troubleshooting methods.
- Gather customer requirements, business processes, inputs, outputs, and expected outcomes.
- Analyze application behavior, code, logs, API responses, integrations, data, and configuration to identify causes and implement fixes or workarounds.
- Prototype, configure, refine, test, and debug applications, integrations, reports, scripts, and related technical solutions.
- Build, modify, and test application changes, interfaces, reports, and scripts across application tiers.
- Use REST APIs and Bruno, Postman, or Insomnia to validate requests, responses, authentication, payloads, and integration behavior.
- Provide technical consultation and support for Ellucian products and services, including Ethos, Banner Extensibility, Ellucian Experience, Ethos Data Connect, and Banner Self-Service.
- Communicate progress, findings, dependencies, and resolution steps to customers and internal teams, escalating issues with clear troubleshooting evidence when needed.
- Document technical findings, solutions, and reusable troubleshooting procedures.
- Collaborate with cross-functional teams to resolve customer issues and meet service expectations.
Requirements
- Typically 2–3 years of relevant experience in application development, technical support, integrations, consulting, or a related technical role.
- Hands-on experience with ReactJS, NodeJS, and ES5/ES6 JavaScript.
- Experience consuming and troubleshooting REST APIs using API clients such as Bruno, Postman, or Insomnia.
- Experience with inbound and outbound system integrations and tracing data or transactions across connected systems.
- Experience with Git or another version-control system.
- Working knowledge of SQL or relational databases.
- Strong customer service, consulting, analytical, written, verbal communication, active-listening, and relationship-building skills in English.
- Ability to work independently on defined assignments, escalate appropriately, and learn unfamiliar applications, technologies, and business processes quickly.
- Experience with PostgreSQL and/or Oracle PL/SQL, GraphQL, help desk or incident-management systems, ticketing systems, or ProcessMaker is desirable.
- Higher education or Ellucian product experience is not required.
Benefits
- Comprehensive health coverage including family major medical expenses, dental, and life insurance.
- 30-day Christmas bonus, saving fund, and monthly food coupon.
- 15 workdays of vacation.
- Thrive Flex Program for health, financial, or learning interests.
- Five charitable days, parental leave, and employee referral bonuses.
- Tuition reimbursement assistance, professional development opportunities, and LinkedIn Learning.
- Mexico-based remote work arrangement.
Tech Stack
Categories
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.