11 hours ago
Remote, United StatesEntry Level / Mid Level
H1B sponsor
Base Salary
$100k - $135k/yr
Responsibilities
- Own customer cases end-to-end, including triage, root-cause analysis, and resolution.
- Troubleshoot Kubernetes, ECS, Docker, AWS, GCP, Azure, deployment, connectivity, and infrastructure issues.
- Participate in occasional customer build engagements, initially shadowing and co-building alongside senior engineers.
- Contribute customer-facing tooling and small product fixes with Product and Engineering.
- Lead or participate in customer calls and screen shares and communicate findings to engineers and managers.
- Build internal scripts and diagnostic tools to improve casework efficiency.
- Convert recurring issues into runbooks, playbooks, and reusable templates.
Requirements
- At least 2 years of experience in a customer-facing engineering, DevOps, SRE, or platform role, or equivalent depth from internships, personal projects, or open-source work.
- Hands-on experience with Kubernetes, ECS, Docker, and at least one of AWS, GCP, or Azure.
- Solid understanding of CI/CD concepts and Linux and networking fundamentals.
- Scripting ability in Python, Node.js, Bash, or a similar language.
- Enough coding experience through coursework, projects, or professional work to read source code and make small guided changes.
- Strong written and verbal communication skills and comfort driving customer calls and documenting findings.
- Ability to learn quickly and work hands-on in unfamiliar systems.
Benefits
- Remote work in the United States or Canada.
- Competitive salary of $100,000–$135,000 USD.
- Comprehensive healthcare benefits and a Flexible Spending Account.
- Flexible work schedule, Flexible Time Off, and parental leave.
- Employee Assistance Program.
- Monthly, quarterly, and annual social and team-building events.
- Monthly internet reimbursement.
Tech Stack
Categories
Solutions Engineering
About Harness
Harness builds a SaaS platform for software delivery, combining CI/CD, feature flags, cloud cost management, reliability, and security tooling for engineering and DevOps teams. The privately held company, founded in 2016 and headquartered in San Francisco, sells to enterprises adopting cloud and Kubernetes. Notable customers include United Airlines, Morningstar, and Choice Hotels, and its offerings span testing, deployments, governance, and automation across the software delivery lifecycle.