Lead Software Engineer - Application Support
Ideagen plc2 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Lead the technical direction and delivery of the Application Support function.
- Establish scalable engineering practices, standards, and response processes for the new team.
- Serve as the senior technical escalation point for complex production issues and critical incidents.
- Troubleshoot, code, review code, and deliver safe fixes while remaining hands-on.
- Improve support-to-engineering handover processes with Customer Support.
- Coach and mentor Senior Software Engineers on technical decisions, code quality, and AI-assisted engineering.
- Own squad delivery commitments, identify risks, and ensure reliable execution.
- Lead or contribute to technical design reviews and architectural discussions.
- Drive incident management, root cause analysis, automation, service restoration, and continuous improvement.
- Use AI tools for incident analysis, code remediation, knowledge management, and engineering productivity with governance and human oversight.
- Represent team constraints, priorities, and capacity in Product and Engineering planning discussions.
- Promote knowledge sharing, documentation, and sustainable operational practices.
Requirements
- 8–12 years of strong software engineering experience.
- Proven experience in production support, platform operations, or application support environments.
- Excellent Python and SQL skills, including production troubleshooting and complex issue resolution.
- Experience leading technical direction for a squad while remaining hands-on in development and support.
- Strong debugging skills across applications, integrations, APIs, databases, and cloud-based environments.
- Knowledge of AWS or Azure, containers, CI/CD pipelines, Git, and modern engineering practices.
- Experience with observability and monitoring platforms such as Datadog, Grafana, Splunk, or CloudWatch.
- Strong understanding of incident management, root cause analysis, service restoration, and operational excellence.
- Experience reducing operational toil through automation and process improvement.
- Ability to coach and mentor engineers and raise technical standards.
- Strong communication and stakeholder management skills, including translating technical findings into business-friendly language.
- Experience adopting and promoting AI-assisted engineering practices responsibly.
Benefits
- Work from the office in Hyderabad.
- Benefits are provided by Ideagen.
- Flexible or part-time working arrangements may be available upon request.
- Reasonable adjustments are available during the recruitment process.
About Ideagen plc
Ideagen builds SaaS for governance, risk, compliance, and quality management—covering audit, document control, safety/EHS, and workflow—for heavily regulated industries such as aviation, healthcare, life sciences, finance, and manufacturing. Revenue comes primarily from cloud subscriptions and related professional services across products like Q-Pulse, Coruson, PleaseReview, and Pentana. Headquartered in Ruddington, Nottingham, the company is privately held and backed by Hg after previously trading on the London Stock Exchange.